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i booked this room on hotels.com and i read all hitel policies and it said nothing about a cash deposit (see attached screenshot). the hotelwould not let me check in after paying in full fir my booking and said hotels.com was responsible for refunding me. Hotels.com could only offer me 25$ in one key cash. the hotel, if they ultimately recieved my payment should refund my $ and add it on hotels.com ti their policies, i am sure i am not the only person who has had this issue. i am currently awaiting a reaponse from hotel management to hotels.com regarding my refund.

Everything is outdated. The Keywest use to be the spot ALL my relatives would stay in when they came to town. Now...I wouldn't recommend them to ANYBODY. The water barely got hot when I took a shower and when it did it would switch from warm to cold. They were stingy with the towels and washcloths...both of us had 1 of each and they acted as if it was a chore just to give us more. WLL NOT be going back!!

Nice people

pesima atencion

Nice, clean no frills hotel. What we expected for the rate that we paid.

In room 214 Bathroom had mold, door was filthy and dirty old bathtub fixtures.. Headboards were not clean. Walls need paint. Television picture had lines. Phone did not work. Bedding and mattress was in poor condition. I have pictures.

Good quit place to stay

Friendly staff. Clean and comfortable. Near places we wanted to see.

there was no breakfast-as advertised.

Very helpful and nice. Clean and easy access.

It’s decent

Good for the price but breakfast would be nice

In fairness, I did book the last room available at this hotel. I am assuming that this room was undergoing renovations and was obviously not finished. There was a place where a large ?door-sized hole in the wall had been patched but not painted. I hope it was removing a door and not a SWAT team breach. There is no soundproofing so every traffic noise was heard. The bed foundation was a box made of metal so every movement caused a metallic clang. The mini fridge only had 3 legs so it took a lot of balancing just to open the door. To top it off, there was no water connection to the bath/shower this morning so I had to wash up in the sink.

Very noisy property! Loud voices, honking until 1am! Lobby was closed when checking in at 6pm so you have to use the side window which attendant opened 1 inch to perform check in transaction. Parking is tight. My truck was parked on the end and another truck parked caddy corner which prevented me from being able to back without hitting his truck. Space should be for compact cars only. My 4WD was able to ride up on curb to exit.

My room had unsightly stains in the carpet, the shower curtain either had stains or mold on it. There was definitely mold in the shower, and a taped up hole in the tub. Don't even wanna discuss the stains on the couch. Wouldn't hurt for this place to actually do some maintenance and some deep cleaning.

The guy at the service desk was super uptight and rude. God forbid your coangler ride with you but stay across the road. They legit would not let my friend (also coangler) get in my truck without threatening to “have a problem”. So if you plan on having anyone stay across the way but carpool, don’t. The dude didn’t believe my truck was mine, even though my name is plastered on the side of it.

There was no breakfast as advertized. Shower didnt work. Very old and outdated.

Had a little trouble checking in after we got through it was pretty decent , not much complaints besides you get what you pay for.

It was a great place to stop at. It was clean and affordable. The beds were good and air was great

Have stayed at Key West in Fair Hope which is why we selected this one. Mistake. No comparison. A shabby, poorly maintained place. Hard rails on the stairs are so filthy you don't want to touch them. 1 hand towel for 2 people. Cigarette burns in the bedspread (non-smoking room). 2 hangers, 1 coffee bag. while we were out for breakfast someone on staff went into our room to "collect towels". Spend a little more and find a better place. Also on major truck route so bring ear plugs.