ラ ホーヤ ショアーズ ホテル

Beach front room was great. There are many dining options nearby. Hotel dining is excellent.

Excellent location - right in the beach.

Great service.

Loved the property… very nice. Easy to walk everywhere and many good rating options in the area.

Great location, but for the price the hotel can use some love with up keep. AC unit barely worked. Beautiful restaurant sunsets and drinks, pool, activities for the kids and rooms were clean. We loved that we could walk around to the surf and easily store our boards in the balcony.

As advertised

Perfectly located on a fun beach!

We have stayed many times at this hotel, and will continue to visit. Its location is perfect, the hotel is comfortable, quiet, and has the perfect amenities. The staff is always friendly , and has always helped quickly !

The idea of this trip was a Labor day getaway to relax... During the first night, I felt ants crawling on my face, which woke me up and caused me stress! I asked to be changed to another room; the reaction when I reported the ants made me feel like the staff is not trained to handle any customer service issues. I would say a puzzled look was what I got; they did transfer me to a room on the second floor. (room 132 had the ants) Then a lady showed up at our new room and said she was told of ants in the bathroom- I had to tell her that it was the other room that had ants, and it was not the bathroom; this made me feel like there was a lot of miscommunication going on behind the scenes! The day we were leaving, the restaurant made us wait 30 minutes to get a table. And the pool is small and filled with screaming children horseplaying... Overall, I mostly liked sitting on the balcony looking at the ocean reading my book, but because of the inconveniences, it is not exactly worth the price. I asked for compensation regarding the inconvenience and they took $92 off my stay. FYI !

Beachfront location and easy walk to restaurants

Had a great time

The hotel is right on the beach, surrounded by restaurants and surf shops that rent gear and lead kayak and snorkel tours. The room was clean if a little dated. The pool and hot tub areas were clean and orderly for relaxing after a day in the ocean.

Everything

Location is amazing. Staff is pretty great. It feels like they’ve underinvested in improving the property. We paid for a beachfront balcony. Problem was that it was constantly dropping water from balcony above us (see image). I told the front desk but they insisted it was only condensation from the air conditioner above me. While it didn’t make sense to me given location of the leaks…in my mind it’s unacceptable to pay this much per night to have water dropping on us from balcony above. It’s a poor excuse at a $800-900/night price point. So we dealt with it. I can name a few other things I didn’t expect… door to room hard to open (told front desk about it as well), they sold us smores kits even though fire pits were about to shut down… Nothing horrible here…. But, in my mind, it is unacceptable at this price point Bottom line, I think the property needs to either 1) change its price point to set expectations lower, or 2) improve their property/service to align to the price point

The property is in a good location. It’s more like a motel than a hotel in that there are no hallways everything‘s outside. That’s not good or bad. It’s just the observation. The Property shows wear and tear, pretty dirty everywhere outside, especially stairwells. I might as well be walking up and down the steps in the hallways of the subway as dirty as they were. The parking is convenient and good for a hotel. Kitchen availabilities too limited, especially on the weekends. The doors had big gaps under them so we had spiders and bugs coming in on a regular basis. There’s one air conditioner in the wall along the sliding glass door and you have to keep that cranked to extremely cold just to cool the bathroom and the sink area. Overall, we dealt with it for three nights, but honestly, unless I don’t have any other choice, I’ll find elsewhere to stay.

Perfect place for a family beach holiday. The bed was not very comfortable but the location is prime.

The beds were fantastic. Rooms were very clean and the soft carpets on your bare feet always feel nice. You can't beat the convenience if you plan to go to the beach everyday. My family and I love staying here every year.

Loved the amenities. And it was perfectly located on the beach. Loved the ping pong tables and fire tables. Pool area was great.

We loved our room overlooking the ocean! It was so easy to access the beach and restaurants in town.

The best experience we had by far, was with the friendliness and professionalism of their staff. They gladly met all of our requests without hesitation. From the front desk, to the restaurant staff and housekeeping, all exceeded expectations. Thank you for making our vacation experience a lot better.