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The customer service is the worst!!! The rooms are dirty and they do not have phones! It was horrible and I would never recommend it.

On face value the staff were friendly enough. But when I called a week prior to my booking just to confirm, the man on the phone was so rude he said ‘why you calling now if your booking is next week. Bye!’ And put the phone down on me. On the first night there were people fighting in the hallway nothing was done to stop them, we were terrified in our rooms! There was an awful smell in the hallway and the 2 rooms we booked. The place reeked of stale smoke and the blankets had ash holes in them- all of them! Both rooms were filthy! This is NOT an over exaggeration!

There wasn’t any parking had to walk a mile around the corner

No heat was working, Shower system was broken Noisy sounds all night from toilet

I read some reviews that had me a little scared before I got there. I’ll be honest, place needs some upgrades but it’s not as bad as what I read. My only complaints would be they can use some new towels, some of them were stained. And when we asked for extra, they were stingy. You get what you pay for honestly. Spend a little extra if you’re looking for 4 star. This place is more like 1.5/2 star.

That’s a disgusting property

Neceista más limpieza

Awful. My room was located two flights down in a creepy dungeon/basement type area. Doors/walls very thin can hear everything. People hanging in stair wells late night. Back exit right next to my room did not feel comfortable at all. I was told by local this a prostitution hotel. I did not stay longer than an hour.

They were not very amenable to an early check-in: "Check in is at 3 pm"

Unless you have no other alternatives, avoid at any cost. Staff not friendly, room was dirty, fights at night and very loud, could not sleep, elevator was not working, no amenities whatsoever. Did not feel safe, and could barely sleep.

staff is very untrained and rude

Worst hotel. People fighting 2am in the morning. Marijuana odor all over the room. All the forniture was not in condition for a paying client. I can't believe they are part of Hotel.com. stay away from the top floor. Elevator bottoms don't work. Run

No one greeted us and one guy thought we were lying about our two day stay that he kept asking for our room card to verify and his attitude wasn't pleasant. The room wasn't clean, the bed had blood stains on it, they didn't give free breakfast, no microwave was in the room or eating facility, the furniture in the room looked runned down and the pillows weren't comfortable nor was the bed. We will never come back again to this hotel.

It was dirty and nasty and one of the painting had broken glass and the floor was dirty and bathroom and I let them no the hotel was nasty

It was lovely

Extremely, over the top, expensive. I paid 100$ for a night and i would have felt robbed by paying even 10$. Terrible room, extremely bad neighborhood, towels had hair on them and to top it all of, there’s no breakfast included.

Shower did not work. Floors were sticky. Curtains were inadequate

My stay was terrible. The sheets were soiled and the room was filthy and the worst part of all is the dirty bathroom with pubic hairs all around the tub and soap scum and black molds on the walls. Please pull the sheets open all the way as they are not changing the sheets!!! If you pull the sheets off and inspect the bed you will see dirt on the sheets from whomever that occupied the room before you did. I complained to the staff and I just had to leave with my 4 year old son. I was not refunded any money even for the two remaining days that I had as I booked a stay with this hotel for three days. Really sad to see how this hotel is under serving this predominantly black community. Two thumbs down! Shame shame shame on this hotel.

Mucho olor a cigarrillo