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The property is falling apart. It’s clean but stuff are broken and need to be repaired. Soap dispenser broken, one drawer broken, hair dryer not working, faucet broken, window not closing properly and since my room was on the 1st floor, anyone could access the room through the window, pool dirty.

First of all, when we arrived, I noticed the pictures on the website were nothing like when we arrived. The hotel was under major renovations, which it needs terribly. When we check in, I paid for a two-bed suite and was put in a regular double room. When I went back to get swapped to the suite, we were supposed to be in they moved us to a room that was dirty and disgusting Pictures below). So after not being able to find another room in the area, I told the clerk we would stay in the 1st room as it was clean at least and for them to clean my correct room and we would move there when clean. She said that she was the only one there and that the cleaning carts were locked up. We stayed the night in the smaller room and then moved to the suite the second night which appeared to be clean but when I pulled the comforter back it had a blood stain on it and had to exchange for a clean one. There was no attempt to compensate in any way besides saying, " everything is going wrong with your visit isn't it". This is unacceptable and my family and I book at least 5-10 bookings per year with hotels.com. I would like to have a refund for this horrible experience with my family.

The room was spacious and clean. Staff were nice. Shower was good. Location near restaurants and seemed safe. A few issues of dissatisfaction: 1. No phone in room. Why? No answer from desk at 8 am when i called using my cell phone. 2. No ‘do not disturb’ tag. Room service would knock and enter at 9:30 am when we wanted to sleep in. The maid was nice but didn’t speak English at all. 3. TV in lobby was loud during day and carried straight into our room. Very annoying to me when we wanted to sleep in and in general.

Breakfast

Hotel needs repairs. Our bathroom had mold and the towel hangers were broken

The front desk staff was very professional and kind. The pool was under construction and we did not find out until time of check-in versus prior to booking. The appearance of the hotel was very outdated and bland. The breakfast was very delicious!

Todo bien

Fridge in room didn’t work, made staff aware nothing was done. Lock on door was broken, lights didn’t have bulbs in them. Asked for soap for wash hands, never got any the whole 3 nights. I had booked the room for 4 nights but checked out a day early to go elsewhere.

Tebiew

You get what you paid for…

Hotel was under construction trash everywhere canceled when we got there.

They are renovating and it makes it look closed. No hot water 2 of the 3 nights, only one could be blamed on Hurricane Helene. Hurricane knocked out TV and internet but power never went out for long. Room was good with comfy bed. Breakfast was adequate 8

Nice beds and clean room. Good price. Excellent staff. Exterior dated and in need of remodeling.

Under Reno and a bit messy. Condition run down so Reno is needed. Bfast acceptable

Rooms were nice and clean

The rooms were disguisting with feet print on the floor writing on the mirrors refrigerator didnt work stains in the tub

Staff is accomodating and willing to help

Cobwebs in room, musk odor in room, missing mirror, burnt out light. Would not recommend if you have allergies

The room spelled moldy. I will not be staying there again.

The manager Byron was very nice and understanding to my issues. Desk Worker Liz was nothing but outstanding. Her personality cheerfully and compelling and her social Skllls were impeccable