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It was very reasonable for one night

They advertised a pool, which we chose because the granddaughter was with us, but when we checked in the pool was not available. We could have chosen another place. False advertising as far as I'm concerned.

IT WAS great

Very clean, super quick and easy check in/check out. No frills and very sparse, but they keep everything tight and clean. The floors are wood, and thank goodness! Hotel carpets are always the worst, so this is much friendlier on your allergies. Kinda liked the simplicity, as I just needed a quiet place to sleep during a short stay. I do wish the lighting in the rooms was a little nicer though—they use BRIGHT cool white LEDs and no smaller lamps for ambient lighting in the evening. Some softer, warmer lights would go a really long way to make it more cozy. Parking is convenient, right outside the rooms, and they’re located right by the I-40 for quick access to anywhere in the city you need to go.

It was good only rhinf is my key kept

Pros: Close to freeway, room itself was clean and the bed was comfortable, could park my car right in front of room. Cons: Super sketchy area of Memphis or what I like to call Country Chicago, lobby looks like you are checking into a high security prison, clerk sits behind bullet proof glass and two monitors on the wall show the 15 or so camera feeds from around the property, it doesn't create a good feeling about the area, room is short on amenities...no iron, hair dryer, etc If you just need a place to stay for the night and keep your head on a swivel, it's fine.

Check was terrible

I saw and killed one roach in the bathroom. Otherwise it was a good room.

The room was clean and the beds were comfortable. The window heating unit worked well. No frills here--but a good place to spend the night.

Only first floor rooms was nice. Would not allow me to cancel final day due to change in plans, not a fan. Also, I usually travel and meet friends. They would not allow visitors after 8pm. We usually go to a concert and socialize after, way later than 8pm. This was not disclosed until we arrived.

The service was wonderful, they allow pets and the room was clean. The facilities are run down, they don’t provide coffee supplies in the room and there is quite a bit of freeway and other noise. There was a persistent tapping noise (I think my room was next to a mechanical room) all night that caused my dog to growl and me to shush him a good part of the night.

Very clean and very nice staff this is always my go to stay when I visit Memphis

I paid $54+ tax for the room through Hotels.com. When I got there, they were advertising rooms for $49.99 - I was kinda pissed. I knew the hotel would not be that great and it wasn't but I paid more thru Hotels.com! Room air conditioner did not work AT ALL, they moved me to the room next door. The hotel guy did his best to make sure I was OK! Hotel is very dated but looks like they are making efforts to improve. No real complaints other than air conditioner, very dated and I was overcharged by Hotels.com

Check in was easy, I can understand others reviews with the lady that checks you in as she answered a private phone call whilst talking to us, but was she was still nice. We had a room right near the office, the whole place is lit up at night and security cameras everywhere. But having said that you hear everything going on, room was large, small towels and no hair dryer. I think unless your in the city you won't feel necessarily safe. But good parking and was close to everything we did

Quiet and clean was the first thing I liked plus its in a nice area with plenty to do in the vicinity

Clean and quiet with plenty places to eat in the vicinity

Really poor customer service from the get go when I arrived. Things were not explained with clarity and I had to keep asking for explanations. The phone in my room did not work so I couldn't call front desk. I had to use my cell phone. Also the towels didn't look clean. I didn't realize I had reserved a smoking room but the stench in the room smelled much worse than cigarette smoke.

First of all the woman that checked me in was not friendly, and she was not honest about the key deposit being returned to my card automatically upon return of the key at checkout checkout. I physically return the key and they did not advise me I had to give them my card again to credit me back 10.00. Second I had booked the room for a second night on Hotels.com and they advised me at 9:30 am that I would have to check out at 11 and come back at 3 to stay the second night! I have booked many times for a second night that morning and I have never had a hotel treat me like this! I canceled my second night though Hotels.com with no penalty since I had just booked it. I have call several times to get my key deposit back but they just keep telling me to talk to a manager, then when I finally did he took my credit card number to credit it back and advised it be three days it show up. Well I still have not got it. Dishonest. I will not stay at this hotel again!

This is the worse hotel I have ever stayed at in Memphis the staff has no idea what they are doing here and they booked me for an extra night and refused to refund my money

Staff was not friendly upon check in . The room however was clean ,and the bed comfortable. There were no amenities such as shampoo