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Cancelled my reservation without informing Expedia or myself. Already checked in online during day time. Arrived at 11:30 pm and found no room. Office claimed overbooked and cancelled mine?! Expedia Spent three hours to find another hotel 10 miles for me. What happened to this hotel and management or staff?

Wonderful staff and clean rooms. Great parking and delicious breakfast.

Enjoyable free breakfast.

Very nice place

Cancelled flight so hotel worked well

Our room was not cleaned properly there were stains on the pilows and beer cans under the couches and behind the chairs. Also the vents were very dusty and the front desk just said I’ll tell management.

Rooms are very spacious. Staff is friendly. Good value for the price. Bed was very comfy!

Everyone was very nice and offered plenty of towels without us asking.

Nice and gated

Lots of homeless, security fencing is broke, beds are awful, musty smell, doors are always propped open to the outside.

We were checked into our room. Once we entered the room, we found 5 issues with the room. The next morning before leaving for the day, we reported the 5 issues that we couldn’t tolerate. The other issues we just accepted. When we returned to the hotel that night, the staff person who we reported the issues to did not resolve any of our problems. Nathen next morning we reported the issues to a different representative and she moved us to a new room. Once we took possession of the new room, we discovered that it had a very slow bathroom sink drain.

Went to Dallas Cowboys game had a good time

Nothing unique about it but it met my needs location wise

Staff very courteous, easy to check in. Water boiler was out so we only had slightly warm water for showering. Otherwise good stay.

On check in I told the person at the desk that I have a service dog. I have all the paperwork for him and he is not an emotional support dog. I ended up having to pay another $100 for him. I have stayed all over the country and NEVER had to pay that for him to be with me. The room was ok. Nothing to get excited about. Could have definitely been cleaned better but I made do. I will definitely NOT be returning to this location the next time I’m in Dallas.

Since I only have 1500 characters I will only summarize our experience: Night 1: After unpacking everything, ( Fam 4 and 1 pug), we discovered the microwave shorted out while we were trying to use the vent hood for the stove. Called the front desk and due to limited staff were moved to another unit. Packed up everything, got to the new unit and discovered one of the bathroom sinks was clogged so bad that the debris and prior residence’s hair was grossly visible wrapped around sink stopper. But since the front desk said she is the only person present, Ok..not a problem. Night 2: After a long day, we got back to the unit and wanted to make the kids some dinner, looked in the cabinets and no frying pan. Called the front desk ( BTW can only call via cell phone because the room’s phone is disconnected/disabled) and again will call me back because no one available. After about an hour, no call back so we decided to get Asian takeout. Which was productive because I ended up using the chopsticks to unclog the sink because it was one of the reason why we rented a 2B/2B. At 3 am: the fire alarm went of and continued ringing for about 10 minutes and finally went off by itself Morning of day 3: at 9 ish am, fire alarm went off for about 5-6 minutes Night 3/Morning 4: alarm went off again at 5:14 am, called front desk, this time for over 15+ minutes , went off. Around 6:30am, Fire alarm went off again for about 3 mins, called front desk. More details but limited characters available

Great stay! Very comfortable rooms for our group. Each room we booked had 2 rooms with a queen each and a bathroom in each room and then a pullout couch in the living room. The rooms were all clean with comfortable bedding. The oool area was great and nice to sit around while the kids swam. The lady at the desk was super helpful the morning of our departure. One of the families we went with left their 5 year old son’s shoes and shirt at the table. Some in our group said they saw them that morning but didn’t realize it was their’s. The lady at the front desk went way beyond my expectations looking in trash cans and then finally tracking down the cleaning crew who wound up having them and had not yet turned them into lost and found. Thank you Residence Inn! This will be our go to place to book when we come to Dallas with this large group. (we actually do this often!)

Our family of 4 (2 kids, 2 adults) stayed in a 2bedroom suite with kitchen. The hotel itself was decent and the staff was really friendly.The room however was out dated. It was clean and the beds were comfortable. The 2 bathrooms were an added bonus. We did have a kitchen but like I said it was outdated, but we managed. Close to a few restaurants. We did enjoy the gazebo outside our room to sit and relax. We wish the pool was opened, but it looked like it hadn't been serviced as no one was using it. Breakfast was your standard but they had different options daily, the option to fix breakfast burritos was really a nice touch. I would stay here again if I needed another 2bed/2ba combo. Overall it served our needs.

The staff was very friendly and attentive.

Great to have a suite with big desk and living room. Enjoyed free breakfast options. But, they let the pool turn green, and the car-gate was broken and open. Front desk staff were all great!