レジデンス イン プルマン

ワシントン州立大学近辺のホテルでは一番良いと思います。ホテルからWSUまでは 朝の6:30-18:30まで1時間毎に送迎シャトルがあり、フロントで頼みます。直前に頼んでも行ってもらえました。帰りはいつでも電話をすると10分ほどで来てもらえます。無料です。かなり助かりました。CUBだけでなく、寮の真ん前でも行ってもらえます。ホテルからWSUまでは車で5分程度です。飛行機の発着に合わせて空港までも行ってもらえるようです。キッチン付きで食材やお水なども朝の9時までに部屋にある買い物リスト表に記入しフロントへ頼むと夕方にはお部屋へ配達されていました。カレー食材や卵、1ガロンの水と牛肉で21ドル。レシート通りの請求で手数料などは取られていなくて良心的でした。バスタブ付きとシャワーのみのお部屋があり、1部屋だけ空いているわ、と変更してもらえました。朝食は6:30-9:00まででした。喫煙所はホテル裏口から左手へ進むとベンチと灰皿があります。0時を過ぎると裏口はオートロックになるのでルームキーをお忘れなく。部屋も広くスタッフも時間に正確でオススメです！

The staff was very friendly and the hotel was always clean. Our room was updated since our last stay. The included breakfast was fantastic. The dining staff made sure the coffee pot was always full and the entrees were always available.

Easy check in with friendly staff. The room is clean and had everything I needed for a comfortable stay.

Liked everything but breakfast was poor and unorganized.

We stayed in a suite and it was roomy and well stocked. Everything was clean and the pool temperature was great. Breakfast was hot and nice variety.

Property was clean and safe.

This property was fantastic! The room for 5 was spacious, clean and comfortable! The mini kitchen is great for traveling families!

The shower floor was gross and brown, making me feel like the rest of the room wasn't sanitary... The staff made us feel like we were inconveniencing them or that our questions were dumb. Just wasn't good vibes.

The room was always cold. The heat didn't work! Needed a key card to keep the lights on which was annoying. The breakfast wasn't very good. The coffee was gross!

Our bathroom floor was filthy. There was enough dust on the TV stand that we wrote "hi" in it. Our dishwasher was not emptied...not a big deal...but I think between that and the bathroom and the dust it appeared that the room didn't receive proper attention.

Hotel was great, very clean, staff was great.

Nice rooms with kitchens and pullout couches made for a comfortable stay. Conveniently located very close to WSU campus.

Like - Friendly staff, pool and jacuzzi were great, parking is very convenient, clean bed sheets. Dislike - The main lobby was in construction, messy aisle carpet. Limited breakfast menu.

The property is going through some renovations and the room we were given was an upgrade. However, the new automatic blinds did not work and the shower was malfunctioning. It had the extended attachment in there and that did not work. The shower was extremely difficult to activate as the button that had to be pushed kept popping up and disengaging the shower, redirecting the water through the bathtub faucet. The facility is very nice still, and the staff are friendly and professional. They do try their best to accommodate you for sure. Perhaps the small inconveniences we experienced are only temporary due to the facility renovations.

Was not told that pool and fitness were going to be out of service before I booked. Very inconvenient.

Always comfortable. Staff are friendly and professional.

Love how close it is to walk to Cougar games. Very clean and safe. Plenty is room for the whole family. Excellent amenities and customer service.

The room was nice and clean. The set up was also good. Staffing however wasn't too tentative. We weren't offer bottle water until I asked and I was giving 1 bottle, when we had 3 people staying there 2 nights. I would think with that price of hotel, we would each get a free bottle of water each night. We rented 1 king room with pullout for 3 people and was thinking the staff would help setting up the pullout, but nothing. We did it ourselves. I mean we could do it but the hotel would get 5 stars for little stuff like this. Hotel was also under renovation so there were hours of noise. I don't blame renovation but since there was some inconvenience for the guests, a little extra attention would made up the difference. Overall, not a major issue but just to say that service was literally just OK.

I have a very mixed review to leave. On one hand, the staff did their best to help us upgrade to a larger room so we could be more comfortable. I appreciated that. On the other hand, when we got to our room, there were filthy food, encrusted dishes in the cupboards and hairs in the shower and oven was dirty. The rest of the room, though was gorgeous and clean when I called the front desk to let them know the employee acted like he could not care less. That was frustrating, because I made it clear that there were good things about the room and we appreciated it but dirty dishes were over the top. Then, at the end of our day, we had been told we could have a late check out. When our room key quit working, my husband went to the desk and asked why. They then said that we could not have our late check out as promised after all because they needed to clean the room. What a mess. That really put us in a bind and changed my whole view of this hotel. I will not stay here again and I am not interested in using Hotels.com either. I think they don’t give a rap if you book through a big booking company. I’ve been a Bonvoy member for years and I think if I had booked through them. I would’ve gotten better service.

Very comfortable and well equipped. Staff is very friendly and helpful.