ロッキー ギャップ カジノ & リゾート

The property is nice and especially well-maintained outside. However, the staff in most parts of the hotel were either rude or extremely disinterested in their patrons - with one exception…the young gentleman working the snack bar both mornings we were there - he was awesome. I also ended up with someone else’s room charge (alcohol - and I’m allergic and don’t drink) on my room and am having to actually wait to get my card credited. If the resort was appropriately staffed (they seemed short-handed), perhaps this would’ve been much better. Parking is also a mess - between gamblers, golfers, and guests, it seems no one has a good spot. Lastly, the hotel has not updated itself well for ADA (doors without buttons for those with wheelchairs; doorways that aren’t flush, so a wheelchair/scooter can’t go over it). Even though we did not need the ADA accommodations, there were a number of people there who clearly did.

The pillows are so soft like sleeping on a cloud the food was excellent and the alcohol cocktails were very good can’t wait to get back there for another few nights love the casino

Beautiful venue, lovely lake and grounds!!!

First time here, and i can't wait to come back.

Could use better attitudes in some employees.

The staff was absolutely wonderful. The resort was very clean and well maintained.

Great place for a weekend get away. Loved the golf course, definitely bring bug spray! Loved the cart ladies who drove around with drinks &, snacks. The only downside is the staff who do their jobs but definitely make you feel as if you are bothering them and would rather do anything else.

Everything

Lakeside grill food not good French fries soggy. Salad greens dirty

We have been coming here for years. The hotel itself is nice enough. The decor in the rooms is a little gaudy. The bright pictures on the walls with the giant words are just not pleasant to look at. Photos of the beautiful lake and mountains would be much more appealing. The pillow cases on my sisters bed were dirty and stained. The beds weren’t very comfortable. The restaurants on site could use some improvements. The food at Signatures is average at best. As for the casino they definitely don’t pay out often. Can barely make enough to keep playing most of the time.

Where do I start!!!! The ac in our room would not come on until you were awake and sweating. Every hour my husband too, who is usually cold. The next morning the restaurant for breakfast, 6 standing to be seated and 1 waiting to pay his check. 5-7 minutes with at least 6 servers walked by and looked but not as much as a smile. What about “good morning, someone will be with you shortly” or “I will get someone”. Then the hosted or manager shows up looks like she just climbed out of bed. Not at all welcoming. Then it was so hot before we got our food we were both sweating. Then my bacon and cheese omelette was horrible. So greasy. The bottom of the omelette was browned in oil and was crispy. Home fries were frozen and deep fried. Oh they added a couple sautéed onions on top so now they can call them home fries. So now we go to the beautiful lake to have a beer. It’s 1:00 Sunday afternoon, we were told the 1st time the Tiki bar would open at 1. We say it’s not open!! Oh must be 2 today! Well 4:00 pm they open with no cold beer at all. Under staffed not friendly staff. Needs some major changes. I worked at a Marriott for years. Never again!

The staff was friendly and everything at the resort was accessible

Quiet surroundings and relaxing venues.

From check in to checkout was fantastic. We celebrated our 50th wedding anniversary and in our room was a card and cake from the staff. Service is amazing, restaurants are great and to top it off the casino is the cherry on top. Rocky Gap is definitely my Happy Place. Highly recommended!

Always a pleasure to stay there

Good place

Large pool

Kool

Clean, nice sized rooms. Good dining

First time at Rocky Gap Casino and Resort. Nice property and beautiful views. Staff at front desk was not that friendly at check in and 2 out of the 3 rooms were not ready at 4pm and they "didn't know" when they would be ready so "check back later". My mother in law had a hard time getting drinks at the bars because short staffed and no blenders seemed to be working. Usual wait for our food at the restaurants was 40 minutes with not many patrons. Again, staff not very friendly- very unusual for a resort. Casino and beach were nice but I don't think we will go back. Overall vibe was meh.