シェラトン フェニックス ダウンタウン

日程全てスイートルームで予約確定していたが、初日はスタンダードルームだった。2日目と3日目はスイートルームに変更となったが、料金は全てスイートルームの料金で請求が届いた。チェックアウトが早朝だったため、クレームも受け付けてもらえなかった。初日の宿泊費の差額を返金して欲しい。

ルームサービスを頼んだが、デリバリーのスタッフの対応も良かったし、料理（ハンバーガー）も非常においしかった。

立地も良く移動に便利で、部屋も清潔で快適に過ごすことができました。

フロント、部屋共に良かった

very nice hotel ! i stayed only a night. i wish i will come again and stay more nights. and i need free wifi,please!

スタッフの対応もよく、とても満足でした！

Great service

The Sheraton Downtown Phoenix was clean and the staff was friendly. The restaurants had good food, not spectacular but good. The pool was nice and the bartender at the pool was very attentive. My only complaint and it is a big one is there is very little parking. I had to park my car two blocks away in a public lot. We attend a convention at this location every year at this time. Although, it is convenient to stay at the hotel that hosts the convention, next year I will stay somewhere else due to the parking challenges in the Arizona heat.

Nice smelling soap

I would have given a better review, but I didn't enjoy my stay due to staff's failure to resolve a reported issue at the beginning of my stay. The shower head was not working, and I ask if it could be looked at. The clerk (Aliyah) assured me that she would send someone to my room to inspect it, which she never did. The next day, same thing, no one was ever sent to fix the shower. I mention this again to the clerk Aliyah and no response. I ended up having to use the hand attachment the entire stay. At check out 2 days later, I mentioned this issue to her again, and she failed to apologize nor ofter me any credit towards my stay. Lastly, as a Sheraton member, I asked her if I received my daily credit for my food/drinks for the day, and she stated Yes. As I was leaving, I checked the charges on my bill and noticed that she did not enter the daily credit, and I had to return back to the hotel and spoke with another clerk who confirmed that I did not receive the credit, and she refunded the amount and reissued me a final check-out receipt. As a Sheraton Hotel, I expected the concern with the shower to be addressed immediately, and it wasn't. My organization paid a lot of money to have Sheraton host a two-day event including reservations for several hundreds guests. I was not happy with the lack of response to a simple concern. Nobody ever stopped by the room to inspect the shower, the staff did not call or ask how to make my stay better or even offer me a different room.

Very quet time of year because of the heat. Excellent service and food in the hotel restaurant - could not be happier!

No

Rooms were spacious and felt well-worth the cost, felt very secure and comfortable; plus the gym was fabulous!

Pool

Te size of this property is really great and we loved the gym ,pool and how property itself had everything we were looking for and more while visiting. We stayed on a high level floor and loved having a separate elevator for the higher level floors because I really didn’t have to stop on the 4th floor if I’m staying in the 31st floor. Was really convenient. The staff was great and helpful even with a convention going on and the hotel being so busy the staff still was attentive. My room was great and spacioius. The free drinks, hors d’oeuvres, and etc was a welcome addition when staying on the club level.

Great hotel

Staff was very helpful and knowledgeable. I didn’t like the tissue thin towels that I had to use for 4days and nights.

I have not had time to call the hotel very disappointed was advised wrong timing for our complimentary breakfast Mentioned it to a manager, he was nonchalant about refunding us or crediting us. Very disappointed. I was not the only guest who was given the wrong information.

Great overall!

The front desk staff were very nice and accommodating. The pool was great for the whole family. There were also amazing views.