ソネスタ エメリーヴル - サンフランシスコ ベイ ブリッジ

The receptionist was very kind, and the room cleaning staff was also very nice.

Daughter’s birthday getaway and we decided to stay one more night. Hotel was really nice and the staff were even better.

Will stay here ALL the time i am in the area

It was an awesome stay

Clean rooms and great location. There are shops and restaurants across the street.

Property was ok. Front desk lady on check was nice, but lady at checkout was extremely rude. Unexpectedly was charged $25 to park. No coffee in the morning until 7:00am, when I checked out at 4:30am. Ice machine on my floor didn’t work. The only thing nice about this place was the shopping mall and restaurants across the street. Definitely will not be staying here again.

They spray a cleaner in the room that had an overpowering smell. Fortunately they were able to move me to a room with the window. The manger seemed put out with my request, but she did accommodate me. The housekeeper was lovely.

Close to shopping mall and good public transport options

Unfriendly staff and poor customer service.

Location is good but rooms are not well maintained.

Rooms are excellent. Free coffee in room. They could upgrade to a Keurig coffee maker. No microwave. Room had convenient bottles of water for a charge. The hotel has self serve laundry, 2 wash, 2 dry. The have a convenience store, restaurant and bar in lobby. Close to train station and food.

Went to celebrate my daughters bday it was great

Our room got flooded the toilet didn’t work, I’m a diabetic n couldn’t use the bathroom, I had to go in the lobby at 6am It was cold all nit at 68 degrees When I booked I only booked because it said continental breakfast n we didn’t get it I paid 398 for one nite n it was horrible I will not pay that price again or stay there I told the front desk n they didn’t bother to care at all A horrible review I will put out there

Séjour d'une nuit, hôtel très propre et confortable, piscine intérieure chauffée parfaite pour famille. Proche des boutiques à pieds. Equipe très accueillante. Rien à redire!

Everything was okay except the guy Moses that checked us in. Super weird interaction, no eye contact, no information and left myself and my partner thinking “what the heck was that?” It made me want to switch hotel’s immediately but we stuck it out.

Just in the Oakland area for a few days to visit family. Convenient location. A little pricey to self park a vehicle... otherwise a good price and nice spot for breakfast.

Very clean, quiet, close to a lot of places

Everything was great until I took a shower and discovered that there was no shower gel! I bathed with handsoap the first night. I understand mistakes happen, but this is an essential. Someone should be checking. Also the outdated in suite coffee packs with artificial sweetners that no one uses, the powder cream and ONE sugar in each pack. Move to this century and provide coffee mate individual creamers and packets of sugar, splenda, or the other one for people who use artificial sweetners. NO, everyone doesn't want to go to your lobby for their first cup of coffee. Either get the coffee service updated, or update your service packs to include better ingredients.

The hotel is a little dated, but the stay was comfortable. Customer service was great!

Excellent customer service with a smile. The hotel is close to everything. Shopping and dinning within walking distance. Safe location with easy access to highway and downtown. The property has secured parking. Overall my entire stay was comfortable and relaxing.