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No pool no ice

We walked into our room at 10 pm, number 17 two weekends ago, and walked into, no less, than 100 sewer flies all over the room. Called the front desk and waited 30 minutes for maintenance to tell us that ‘yeah he knew that there was a problem, but don’t know what’ My husband said right away ‘there’s no P-trap in the shower’. We requested sheets and pillowcases because there were flies all over the bed . We went in in office in the morning, asked to see the manager, and the girl said that she was out of town. I said we would like to request a partial refund. This is unacceptable, gross, I could barely sleep and didn’t take a shower, and the girl said “well if you need to take a shower, I can put you in another room to do that’. I said ‘we’re checking out today as planned’. Never heard from the manager and when our travel agent called, they said Steelhead denied any refund at all saying that I was offered another place to stay and declined it. The girl flat out lied and yet still haven’t heard from the owner. We have been staying there for years and deserve better than this as a customer.

This motel was very clean, especially the bathroom. The beds were not comfy, pillows were lacking, and the wiring for the coffee maker/microwave was sketchy. Also, the TV remote didn't work and had to be replaced. Then, the TV just shut off and wouldn't come back on as we were getting ready to leave.

Good place to spend the night

Formal Request for Full Refund Due to Uninhabitable Conditions – July 12 Stay To Steelhead Inn Management, I am writing to formally request a full refund for my stay at your property on July 12, 2024, which I booked through Hotels.com. The conditions of the room and the experience I endured with my family were unacceptable, especially under the circumstances we were facing. That evening, I had just left the emergency room after my husband was treated for heat exhaustion. I was alone with him and our two young children, trying to find a safe place to rest after a chaotic and frightening day. What I found at Steelhead Inn was the opposite of safe, clean, or acceptable. The issues included: • A broken television, for which you sent a maintenance worker to our room after 10 PM, further disrupting our already stressed and exhausted family. • A shower so full of bugs it could not drain, making it impossible for anyone to bathe. The infestation was deeply unsanitary and disturbing. • We were forced to pack up and move rooms late at night — an unreasonable and distressing situation with two small children. This was not a minor inconvenience. It was a nightmare stay after a medical emergency, and it failed to provide even the most basic standard of hospitality and hygiene. No family should have to endure what we did. I am requesting a full refund of returned to my original form of payment, within 7 business days. If I do not receive confirmation of this refu

Room 28 stank badly of smoke. The second room was ok. It wasn't very clean

I’ve seen cheap hotels before, but usually they are making some effort to improve. This hotel seems like it gave up on that long ago. Instead of just having one thing wrong with the room, there were several. Bugs everywhere, a bent door that doesn’t seal, a wet floor from overflowing toilet, a bed that is caved in in the middle. A TV that doesn’t work. An air conditioner with all of the knobs broke off. A toilet that doesn’t completely flush and just all around outdated.

Check-In was easy and fast but other than that it was a very bad experience. Room was very small. Bathroom is almost claustrophobic neighbors screamed and yelled all night long fighting. I had no TV waited up till 3:00 a.m. for somebody to come and fix it and they never came

It's okay for a one night thing, but definitely no more than that

WARNING!!! There are multiple unsavory long-term residences at this property. It is NOT family friendly.

From the moment I pulled in I knew it was going to be a disaster. The property looks rough and the pool is green and cloudy. When we entered our room it was hot and SUPER small. We turned on the yellow stained, dusty window unit AC and got an unpleasant musty smell. At first glance it was clean but as we looked around we discovered a dirty bathroom, a used washcloth still in the shower, bugs in the sink, stained furniture, etc. We had to ask for toilet paper and towels because there were none. When we got the towels there were stains all over them. The walls are paper thin, which was unfortunate at 3am when the neighbors were fighting about getting high after we seen them standing in their doorway smoking what looked like a crack pipe. I felt extremely uncomfortable and unsafe, we blocked the door nightly with a chair because there is no deadbolts on the door by the way. Had I had the means to do so, I would have turned around and left the minute I seen the room. But, if you’re looking for a quick fix or possibly a prostitute, this place is perfect for you!

The rooms are on the small side they are clean you get what you pay for if you want 5 star pay more get more this is more for basically an out of towner wanting a bed for the night it does have a pool

It was clean and staff was friendly. Pool was dirty and not open. Door to office/continental breakfast locked this morning. No staff present.

Nice motel. Great for a quick trip to Erie.

I stayed because they have a heated pool advertised. We checked in in 6/19 and stayed for 2 nights. Upon checking in I asked to cancel due to the pool not being open. They said I couldn’t. We went to our room. The tv didn’t work. There was no lightbulb in the lamp. The beds were so soft and the springs were poking through. The pillows were so soft. We had to climb over the bed to get to the fridge. The tv was reprogrammed and would randomly shut off and change stations. The shower didn’t drain and the toilet didn’t flush. I would not stay here!!

I inquired about late check-in because we were driving in from Ft. Wayne, Indiana. The front desk associate said they would leave the motel room door unlocked with they key inside. This made us very uncomfortable because it's very unsafe. My mother paid for the room for this reason and asked for a refund but was denied. When we arrived to the motel room, it was dirty and unclean. There were people hanging outside the rooms and drinking and smoking. The property felt unsafe. We left the property and went somewhere else for the night. I really would like for my mom to get her money back.

Stayed a property for the night. I came back to room late and when I went for a shower, I realized there was no towels in my room. Nor was there toilet paper. There was dirt in the corner of the bathroom and the one duvet cover on the bed had a stain. Person next to me was smoking and could smell it in my room and hear them coughing all night. The staff was very pleasant but the place needs cleaned better and room that have supplies like toilet paper and shower linen.

Affordable, good location, bed was a bit uncomfortable

Don't stay here

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