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the rooms lighting was dark

I have been staying here every summer for the past 4 years. The front desk people and housekeepers are wonderful. I always have to have a bottom floor with a mini frig and microwave and they go out of their way to accommodate me.

The hotel staff is very friendly and accommodating

Overall staff was awesome

They need to replace the carpets in the entire building. Apparently it used to be a hostel and every room had animals. My brother in law dropped some cheese on the carpet and when he used a white washrag to clean it up it came up black. Our stay was good other than the carpets and smell.

Pool area was nice, rooms were nice for the price of the room, but the mattress needs to be replaced to conform to todays style. It felt like a foundation, not a mattress. Time to upgrade.

Gross and bad customer service

No handicapped parking by main entrance and also limited veteran parking.

Bend is an expensive town. If you want a nice hotel you will need to pay for it. Our room smelled like dog pee so bad we left to go buy room spray. Breakfast was cereal and a pancake machine. Front desk was nice and friendly. Neighborhood wasn’t great but also didn’t look unsafe. The smell was the worst part. Carpet isn’t the best choice for allowing pets.

We first checked into a room for pets. Not sure why, I did not have a pet. It smelled like pee really bad. We walked 2 ft into the room and walked back out. They gave us an upstairs room. They did not care that it smelled like pee. They just said it’s a pets room. Other room smelled musty. Couldn’t use air conditioner. Made it worse. Filters or something needed to be changed. We had to leave window open to help clear out the musty stale air smell. Overall experience was not very good. Will not stay there again.

Worst hotel stay of my life. They advertized as pet friendly. After my stay they bitched me out about having a pet dog, then charged me $25 , after I told them upon check-in I had a dog. The front desk lady was a total female dog to us. The managed acted nice and then never lowered our bill for the lesser room, and he smiled as he charged me extra for their so-called pet friendly room extra charge. The suite I reserved wasn't available when I arrived and they downgraded me and say they lowered my bill, but they didnt. Apparently some crack head had stayed in the suite and burned holes in the floor. Sounds like they cater to crackheads at this dump, read all the ither negatice reviews. So I paid for a suite and got a basic room for the same price. There is no parking at this dump at night, no elevator, and they put me on the 3rd floor. And I am handicapped. DO NOT STAY HERE. THE FRONT DESK PEOPLE ARE LIARS AND THIEVES. Stinky, loud, scary place to stay. All kinds of people living in their cars in the parking lot taking up parking spots meant for the hotel guests. AGAIN, WORST HOTEL EXPERIENCE OF MY ENTIRE LIFE, AVOID THIS DUMP AT ALL COSTS.

Property is good enough and better than some. Staff, especially the current manager Tom, was excellent. Encountered a problem with Expedia and Tom made it right for us. Thanks again!!

The gentleman at the front desk was very polite and attentive. There was a billing error and he fixed it with no problems. Walking distance to Fred Meyer. Plenty of parking. Will stay there again.

The area wasn't the best. The hotel is kind of old. The breakfast sucks. The staff was ok. Overall 6.5 points/10.

For what it was it worked out just fine

Night shift manager was helpful when our reservations did not include a dog. He made it work. Housekeeping failed to pick up a towel from a previous guest. Facility and surrounding were good. I would visit again.

The reception area was clean, the hosts awesome, friendly & professional. Room was clean, breakfast options not so great. Quiet and comfortable.

Fast checkin and friend staff

Vicinity to be about a mile to the concert venue.

The managers were wonderful. They worked to get me a room reserved when they had little availability. The room was very quiet. The check-in process was extremely long. The facility was very shabby. It was very used and old, beat up. I realized it was probably a very sports oriented place that had lots of active people. I have a feeling it's in line for a remodel.