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Beautiful place

loved it

Nice place but terrible customer service. And very expensive. I arrived with my mom and they had no wheelchair available. They said the only three they had were already reserved. I had to pay $100 for a scooter. Check in was too far from the valet right now and took way too long. Rollaway bed took about three hours to be delivered. Room service to two hours and was 100 bucks for a Caesar salad and french fries.

We had a great time while we stayed. Our room wasn’t ready on time even though we arrived after check in. They said they would text us when it was ready and that it wouldn’t be long, over an hour went by and we received no message. I walked back to the front desk and the woman told me someone texted me but I never received anything but at that point magically the room was ready. The room was very very nice with really nice views of the pool! Service was okay, the bars inside were packed so it was har to keep up and some staff just stood there or purposely avoided you. Outside at the pool, our server started out great and as the day went on it was harder and harder to find her to place an order or even pay the check. The guitar light show also had no music while we were there, it was still really cool to watch. Overall it was a really nice stay and I’d come back just a few issues with service here and there.

Amazing service, amazing view from our room. We are impressed qith this Hotel and love the stores, but more so the friendly service. Highly recommend this Hotel.

Satisfied

It was my birthday and I really enjoyed my stay at your beautiful hotel

Good service

La persona que se encargó de realizar el checking Valeria fue terrible. Su comportamiento era sumamente negativo y displicente no mostró nada de respeto y no nos brindó nada de información, simplemente nos dió las tarjetas y no nos explicó cómo llegar a nuestra habitación ni nada respecto al lugar, su escritura fue poco entendible hasta que por eso terminamos en otro piso

Amazing

Everything was grest

Property itself is great! Would go back if prices were lower. For the area, it’s quite expensive.

I think it’s important to realize that you need to clean your drainage roofs that are flat that might be the next level down from a beautiful room but when you come out onto a balcony, you see all the garbage that hasn’t been cleaned in weeks or months

Excellent

Incredible breathtaking property!!! Guitar Hotel is a work of art!

Excelente lugar

Everything and nothing

Extremely enjoyable place to be and spend time.

Not for me