ザ リッジズ リゾート オン レイク チャトゥージ

This property never disappoints! It's beautiful!

It is a beautiful resort rooms were great...loved the pillows. Staff very nice

I reserved a room with a lake view room but not only was half the sliding glass door damage that you couldn’t see through it, but the other half was a view of the dock and trees. The balcony had trash on it, which they cleaned right away after I told them. However they didn’t offer a new room until 8pm the second day and after I followed up 4 times. When I said I wanted to check out 1 day early, the girl at the desk said they would not refund my last day and they would charge me extra for checking out early! That’s when I really got annoyed, this was ridiculous. I said then I’m not leaving early, but she recoded my key to leave early. After no luck trying to speak with her supervisor on the phone, they luckily got a hold of the owner who happened to be on site. Long story short, he did the right thing and refunded my last night, with of course no extra penalty fee. While the owner understands service, his staff did not. Also annoying was no water bottles, in the room or available for purchase. They did have one big water jug and cups, which was empty on the second night. Restaurant on site was nice for dinner, however I will never return.

Outside of hotel was beautiful. Beds were comfy. However, the balcony room was unlocked when I entered. There was no hook for the showers. Lots of holes in the room & general smell of mold.

Cghnct

Not a resort - lacking in service - not clean

The place was a great spot for a retreat. It was in the mountains, so there were beautiful views and the lake was fantastic. Hotel restaurants were at local distance and were great.

I loved everything about the facilities. The view was amazing

The property has two floors and quiet. I rated four stars for staff, because the front desk staff was not readily/physically available. Other visitors also waited for front desk staff to appear. I rated four stars on the property condition, because the resort is under current remodel ; otherwise, I would have rated a five star.

Close to everything we planned on vesting

Beautiful resort! Quiet and peaceful!

Came to watch 1st and 2nd round of Conference Carolina Tournament and support our Young Harris Men's and Women's basketball team. Cheered both teams on to their 21st wins of the season. What an exciting environment. Now on to Spartanburg, SC for the Quarterfinals. Lets Go Mountain Lions!!!!

We came thinking it was something it wasn’t. Why a resort fee in the middle of winter? We thought the rooms were carpeted, but they were vinyl floors-evidently they were “upgrading”. We do not like those cold floor, and when I asked the front desk man to move us, he said it was not possible since the hotel was full and it was difficult to find a room with carpets. Okay, so the room was far from the elevator, going down narrow halls with a trolley. Our room was scarcely furnished, very small desk, and the fridge was a mini mini fridge-like taking up half the space in the cabinet. Yes, half of the usual size. No microwave, and our room was by the front door, where we could hear the music playing in the pull up area. Very disappointing. And it’s located right off a main road, not nestled up in nature, by any means. Pretty dated, could use an all around upgrade. Definitely won’t be staying here again, and actually couldn’t wait to get home.

The property setting is beautiful and is located on the shores of Lake Chatuge. Dining options on site and nearby. Marina, boat rental and storage on property. The facilities have some age on them but are still in reasonable condition. Friendly staff.

Great

We loved the look but the guy at the FD when we checked in seemed to wish he worked somewhere else. Then we got a bucket of ice which looked like either machine was dirty or water was, or both.. Room was spotless, and rest of area was beautiful..would stay again..

No trashcan in the bathroom. And you charged me $170 when they only got 123 and that’s on top of the credit that I had in Expedia for 35 room was supposed to be $102.

The area is nice. The hotel looks like it is doing some updates and it is needed. The outside areas are in need of repair (gazebos, roofs)

I have had the privilege to visit this resort twice now. I love the atmosphere. The only thing I would change is that the beds aren’t super comfy but I also have back issues so they may be just fine to others that don’t struggle with back issues.

We’ve traveled around the state of GA many times from FL and we’ve stayed here three times now. Our first time we fell in love with it all. This time the only worth while is the restaurant. From front desk not being the friendly welcoming as it was to remodeling and floors not once vacuumed in four nights we were there. Our room was so worn and not even close to a resort experience. I got the feeling it changed hands and it’s not what it was. We for one, will be looking elsewhere next time we are in the area but definitely will make it to The Oak Lake Kitchen.