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I stayed at the Ritz Carlton - Atlanta from Friday 9/5 until Monday 9/8 for a solo family reunion trip. The staff was friendly and accommodating. Additionally, the cleaning crew did an excellent job maintaining the room and everyday I returned from my adventures, the room was clean and tidy. As for the room, it was cozy, comfortable and had Diptyque products that I really enjoyed. My only qualm - and it's by no.means the fault of the RC - would be with the neighborhood. While it is convenient to many ATL tourist spots - CC Museum and Georgia Aquarium - it's not the best area to walk around after dark with a fair share of homelessness. But I had none of these issues during the day. In summary, I would definitely recommend this hotel as long as your sole ambition is to walk around and galavant in the area in the late hour's of the evening

The staff is the best part

Es ist ein kleineres Hotel und nicht so ein Service wie die früheren Ritz Hotels

all fine for this businesss trip. no time to explore other aspects of the hotel

Perfectly nice hotel…except for the neighborhood and surroundings. Upon arrival, the front desk advised me not to walk around near the hotel in the evening. They said during the day, you’ll likely just be harassed by the homeless but at night it is not safe. Most of downtown Atlanta looked this way, though. Probably used to be better, as I’m sure they don’t build Ritz-Carlton hotels in horrible neighborhoods. Ventured north to watch a Braves game, and this area was night and day different from the downtown. Unfortunately, I’d advise staying in a different spot.

This was a good central location. The live music in the lobby one evening was especially nice. The staff were helpful and accomodating.

Great customer service!

Room was ok, bathroom smelled like strong Clorox smell and I had major allergies in the room. The restaurant and other area’s beautiful, the aesthetics top notch - staff was top notch. The room cleanliness and quality was poor.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.

Street racing all night. I would expect better noise insulation from five star hotel. Mentioned it to staff who claims it is normal for Saturday night. Not a good stay

Close to

This property is a gem in the city of Atlanta! The staff is superb! Worthy of a night or two for an evening in the city.

I’ve stayed at other Ritz-Carlton hotels in other cities and this one was not up to par. No pool or hot tub and the area around the hotel seemed sketchy. Not an area I felt safe walking alone.

Stayed here for a few days, wasn’t bad not great. Small minimalist gym, no after hours room service, no pool or spa just a clean room

Excellent stay!! Service was superb. Definitely worth the money.

Great hospitality

Unfortunately, this particular Ritz-Carlton was underwhelming.

Always a wonderful experience every time I stay here!

I love the Ritz. Always a great stay

The food supply in the lounge was very poor. I had beg you for food and drinks. Also we were greeted a few times with visitors. (Cockroaches).