ザ ロイヤル ソネスタ シカゴ ダウンタウン

まずチェックインの際に予約は無いと言われ30分以上時間を要した。 またチェックアウトの際も『ボーナススティ』で支払い済みにも関わらず2泊分の宿泊料を請求されました。息子が英語が堪能だった為どうにか支払い請求されずに済みましたが最悪のほてるです！支配人を含め悪意しか感じられないホテルです。

The room was little bit old but kept clean and largest in the same price range!

The location for sight seeing is ideal. You are a few steps away from Riverwalk, walking distance to Millennium Park and really close to Magnificent Mile for shopping. The staff is amazing. The general manager was super helpful. My favorite person is Lucas. Ask for recommendation for restaurant from Lucas. He knows everything.

very good！

This property is centrally located from all main attractions, shopping, and restaurants. The staff was friendly and helpful.

The location was great! We were able to do more walking to locations then the hassle of needing an uber

Excelente hotel, súper ubicado y habitación moderna y amplia

Great

Everything thing was excellent especially the staff

Excellent

Great stay!!! Destination fee, parking and incidental fee too expensive!!!

This is the second time that my daughter, granddaughter and I have stayed at the Royal Sonesta Hotel. The location is perfect and the staff is friendly and welcoming. I highly recommend this hotel

Great location! Nice staff and spacious rooms. Beautiful view of the river

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The overall stay was very nice and the staff was great. Our first day/night of the stay was a little bumpy due to our next door neighbor guest. I had to call the front desk two times due to loud and foul yelling and then for cigarette smoke. We had an adjoining doorway, so the noise and smell came right through. They sent security two times and finally asked the guest to leave, who had been there a month we found out. Learned the room was in horrible condition. Note to RS, if you have a guest staying longer than a week and they do not let housekeeping in - you have a problem. Every hotel should check a guest room if they are there a week or more and no one has had access to the room,

This hotel is very well-situated, immaculately clean and comfortable. The staff is welcoming, efficient and professional—special shout out to Juan and the rest of the breakfast staff at Hoyt’s. The only things I did not like about the hotel were the lack of room service, the rain shower-type shower head (which makes it challenging to take a shower when you don’t want to wash your hair) and certain of the characteristics of the breakfast choices (a la carte breakfast is served at Hoyt’s, portions are large and there are a lot of choices, but the items are pricy and I found that I wanted to modify many of the dishes by eliminating various elements—I would recommend to Hoyt’s that it expand its side dish menu to include a few more smaller-portioned and plainer items like single eggs, fruit cup, etc.), but these things did not affect my experience to any significant degrees overall, it was a great stay and I would not hesitate to stay there again when next I am in Chicago.

Great location!! Walkable to almost everything you’d like to see downtown. Comfy bed and nice bathroom!! I would definitely stay again :)

Loved the location. Staff were very polite.

Very pleasent expirence

Room was missing chair and tv didn’t work upon arrival. Staff is rude and not very friendly.