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I encountered a staff member who was extremely unprofessional. When I asked for help with a problem, the response was, 'That's your problem, not my problem.' This demonstrates a complete failure in guest relations.

For a one night stay in a pub, it was ok

Great place to stay, very clean, excellent breakfast, real ales, fantastic outdoor space and Craig/Manager was a good host also, i'll be staying again next year on my yearly trip to North Wales, thank you.

Room was clean and confortable, tiwels could b fresher and a little more attentiin to cookin brekkie, location perfect in abergele,overall decent stay staff good.

Excellent room and great breakfast. Will definitely go back again.

Room was spacious, well made up and very clean. We had everything we needed. The staff were lovely and very helpful. Breakfast was great.

Really lovely stay, the room was lovely and cosey and the fish and chips we had in the evening in the bar were delicious. Really friendly host and bar staff will definately be back again.

Great.

Clean room, comfy bed and a great dinner

Bed was comfortable. However the bathroom was dirty with mould in the shower. On arrival there were no towels or toilet roll in the room. But the cleaners basket with dirty cloths and tea and coffee items left on the side table. Breakfast was quite nice. Shame about the dirty cup.

The staff were very helpful and the room was very spacious and clean The food was very good quality would definitely go back.

Very friendly staff, clean and comfortable room and a great breakfast to start the day.

Slept ok bed nosy, tv not working and WiFi not working.

We hada problem with check-in and originally were told we couldn't have a key and they could only guarantee we could get in up until 10am .

could not fault our stay staff, room ,and breakfast were first class

Friendly staff, quality food, large comfortable room!

Friendly staff and catered for all needs. Great room definitely recommend to others and come again.

Comfortable room in a town pub close to amenities. Surprisingly it was very quiet through the night with only the gentle chiming of the clock tower to be heard. Host welcoming and friendly.had our evening meal there which was very tasty and arrived quickly. Breakfast was a lovely full english served downstairs in a sepparate area with a bright and cheerful setting.

It was lovely, the food served in the pub was great. The host, Craig, was lovely. Really friendly and helpful. Beautiful beer garden.

Great room for ourselves and teenage son. Food was delicious as we had dinner after we arrived. Good value and quality. Great nights sleep and a delicious breakfast before we let. Thank you and hope to return.