アイリス ホテル

great customer service, nice room, very near everythings

Convenient and great to be on the promenade

Hotel could do with a bit of tlc, skirting board chipped, shower controls some knobs were missing on it, and water could have been hotter in the morning to have a shower.

No Wi-Fi outside of the lounge/reception area was a big letdown, but overall our experience was great.

It was ideal for my wife as she is disabled and we were in the annex so it was easy for her to exit the property,

The shower in one of the rooms was unable to be used as the shower door was broken and flooded the bathroom

Absolutely awful hairs on bed stains on sheets never stay here

recommend stay here

good night atay for the price

The bed was comfy

The hotel was good for the price, very comfy beds and a free breakfast. The only thing that was lacking was sound proofing, the guests next door did not stop coughing and talking so I didn't get much sleep. They were also quite rude, complaining about the FREE breakfast. So a nice hotel tainted by some rude guests.

A great place to stay. Will certainly go there again. Many thanks ⭐ ⭐...

This hotel is fine… for £45 a night including ‘breakfast’. The breakfast was a choice of eggs (boiled, fried, poached or scrambled); brown or white toast, Asda essentials yogurts, fruits and cheap cereals. Bed and pillows wasn’t very comfortable, single glazed windows let so much cold air in and the radiators let out hardly any heat but a small electric heater was provided in the room so I’m guessing the problem with the heating is known.. whole hotel and room need work doing, very dated, paint and wall paper peeling off walls. But staff were helpful and parking outside is free from 4pm- 10am. So, considering it was less than £50 for the night we can’t really compare.

Just across the road from the sea front. Lovely old style hotel. Room was big, nice comfy double bed. The shower was a bit fiddly but once I got the hang of it it worked well.

Ideal for my overnight stay for a Christmas party. Room was great.

All my needs were catered for . The staff were extremely pleasant and helpful

Very basic but just right for the purpose of my visit I would definitely book again

Rather not stay here. There is a smell in the room that lingered all night. Apparentely from the sanitiser, but smelt awful. Bathroom floor wet due to too short shower curtain. Bathroom lacking attention and tap dripped during the night Plain and drab. No wifi in rooms!

We booked 4 rooms through Hotels.com and paid all the charges in full . On the day of arrival we checked-in and we have been told to pay 25 GBP per room (100 GBP) total for late check-in ! We were really surprised as this is the first ever time we heard something known as late check-in punishment fees provided we have travelled a lot and never been extorted so harshly for this kind of penalty fees - the person on the reception had very poor customer skills and told us to leave the hotel at 11 pm as a group of 4 children and 5 adults or pay the fine. After much haggling he agreed for us to check-in by paying 50 GBP and get a refund from the manager who will be here at the desk in morning. During checking-out next morning we cannot find the manager for our refund and nobody was helping us and when we increased the pressure on the staff to call the manager or the owner of the hotel - they keep changing their story and finally they get exhausted and called the police on us ! Extremely terrible experience - 2 vans of 6 police personal trying to resolve our refund of 50 GBP. Finally we were advised by the police to leave the premises and contact Hotels.com. During the process we find out that the hotel is owned by some Pakistani or Indian national possibly a corrupt politician or business person who must be hiding his ill-gotten money here in UK and running this Iris Hotel of Thugs in his country style ! Poor staff at reception were from Pakistani ,Indian , Eastern European.

Pleasent, traditional sea-front hotel, quiet location, close to town centre. Bathroom just needs a little attention to loose fittings.