We had a bit of a hiccup at the entrance as the front desk did not immediately recognize the voucher. We had to wait a few minutes for them to talk to a supervisor and then confirm the tickets were indeed valid. Otherwise, everything else at Alas Harum was just beautiful! The staff is courteous and respectful. The wait wasn't too long at all. There wasn't a lot of choices on the dresses available for rent. I think they can definitely improve on the change room experience. It was slightly chaotic and very crammed.