ハウスキーピングとラウンドリーサービスのスタッフは、とても良かった。イタリア料理のレストランに行ったが、味もサービスもとてもひどかった。最初の日が私一人、次の日が三人。1937年創業との事。残念です。

従業員さんらはとても親切でした。

セキュリティがしっかりしていました。 建物は古いですが清潔です。 部屋でもWi-Fiの接続は良好でした。 難点は、空港からかなり遠い。

室内に関しては、リフォームしているようですが、やはりコンセントなどがぐらついており、変換プラグとPCのアダプターのついたプラグをセットで差し込むと落下してしまい、滞在中は充電ができませんでした。 良い点は、レビューを読んでサービスは期待していなかったのですが、なかなか良かったです。 お掃除は毎日きちんときますし、応対は丁寧でした。 朝食は色々選べて美味しかったです。

昨年も泊まったのですが、部屋にポットがあってwifiが自由に使えたらもっとよかったと思います。眺めは最高によかったです

スタッフに笑顔は無い。特にレセプションカウンターは、どちらがゲストか分からないくらい、スタッフが、横柄です。部屋はかなり古くて狭い。インターネットが驚くほど高い、これは改善しないといけないと、思います。

جيد

I loved staying there; beautiful view, the beach is cleaned and maintained everyday, very clean hotel room and venue and the staff got me anything i wanted especially the buffet and beach ones however the admission personnel admitted me in a tiny double bedroom which wasn't the one i booked with wider sea view and he insisted that all rooms have the same design which wasn't the case. The breakfast buffet is delicious and has variety so does the dinner whoever it wasn't clear in the app that the dinner was a set menu not an open buffet like the breakfast. Special thanks for Mr Mohamed, Mrs Maha and Naglaa who work at the breakfast buffet and beach worker as well as the security personnel who delivered my pharmacy order to my room ♥️😍. I ll be back again ✌👍.

The ocean view room is spacious and facing south of the building, which you have both the moment of sunrise and sunset toward the Mediterranean ocean and Montazah palace is in your sight. Breakfast is with a variety options and staff is attentive.

Clean room, very good breakfast , clean and good pool Excellent staff

La localizacion es en un área muy tranquila

Easy to check in. The Room as available on time sea view as requested.

The room was very clean and look as good as the photos online, the breakfast was delicious and a good variety. Staff was good and friendly. My only complaint is not with the hotel but the community itself, no one sleeps and the cars are very loud all night long, it was very difficult to sleep so we left earlier than originally planned. They need to have police clear that area or something because they will loose a lot of tourists like that.

It was very old

The front desk persons not very professional.. I know they working there for long time,they feel they are the owners.

The staff could not have been nicer

Vi tog utan frukost för att utforska staden men jag rekommenderar inte detta 5 stjärniga hotell till turister. Väldigt dåliga rum, smutsiga rum vi fick byta rum 2 gånger pågrund av ac som inte fungerar. Vi har bott på detta hotell i 10 års tid varje år men det har bara blivit värre med åren detta var sista besöket från oss

Nice Staff

The room was really clean, specially Mrs Aya El Said was very nice and always make sure we don't miss anything. In the general, the customer service was great and Mr. Ayman Zein answered all our request. At the pool, it was very clean and the staff really paid attention to our needs, specifically Michael.

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room. They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair). My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it. Will definitely stay again!!!