We chose to stay at an Intercontinental Hotel because I know that it is a standard good service and attention, unfortunately it was not the case in Medellin. They did not help me with the upgrade, they could only allow us 2 people when I made the reservation for 3. There was no hot water, we had to be calling everyday for it and after the housekeeping service they didnt change towels, we had to call and wait forever for them to bring new ones. Colombians are happy and attentive people, it was reslly a not pleasant stay.