I gave it 3 stars because the free Wi-Fi was not working.

Quiet,clean, comfortable bed,spacious room

Tall price and not much to show for it. Neither breakfast nor internet included, unusual for a hotel at the airport. Fridge but no microwave Staff friendly and helpful

Great

Garbage in hallways. Tears in wallpaper in room

D

Dear Management, I am writing to formally express our disappointment regarding the unresolved issues we faced during our recent stay at your establishment. Upon checking into our room, we immediately noticed that the air conditioning was not functioning, making the room extremely uncomfortable. Additionally, the main light switch was defective and could not be turned off, which further disrupted our experience, especially during the night. At 10pm, we promptly informed the front desk about these problems and requested a room change. We had to wake our kids up for this matter. We also asked to speak with a manager to address our concerns. The front desk employee assured us that a manager would call us back to follow up on the situation. Unfortunately, we never received any communication, nor was the matter resolved during our stay. Given the inconvenience, lack of basic room functionality, and the absence of any follow-up from your management, we find this experience far below the standards of service we expected. We kindly request a refund as compensation for the significant discomfort and poor customer service we encountered. We trust that you will take this matter seriously and address it promptly. We look forward to hearing from you.

The property was dated and tired

Nice area

I’m writing to share feedback following my recent stay with my family at the Marriott Albany over the weekend. Unfortunately, we were very disappointed with the cleanliness of our room upon arrival. The floors were visibly dirty, the bathroom appeared not to have been properly cleaned, and there were black, mold-like spots in the shower. For the price we paid, we expected a much higher standard of cleanliness and comfort. While I want to acknowledge that the front desk staff was kind and accommodating, the condition of the room made our experience far below what we’ve come to expect from Marriott. It has certainly made me hesitant about choosing other Marriott locations in the future. I hope you’ll take this feedback seriously and address these issues to improve the experience for future guests.

Unbelievable , we called the hotel ahead of time to arrive around 1am and made a sure 2 people -2 beds and when we checked in the room is not available . only one bed and roll on bed only. Never used this place again and they told me that HOTELS.com fault.

Quick and easy check in

It’s old and dirty everywhere

Great stay

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

Great Customer Service. Everyone was very accommodating. Thank you !!

Unable to get breakfast before a conference and not open for lunch.

Super fast check-in and helpful reception

Evening staff very friendly

Clean, practical. Close to the airport and dining options. As advertised.