Reception staff were terrible, tried to overcharge me £84 for an upgrade booking I had already confirmed online for £22 then told me the room was no longer available when I refused to pay the extra and downgraded me to a standard room. The room was dark, window overlooked kitchen ventilation ducts with little natural light, was hot and stuffy. The bed and pillows were the most uncomfortable I’ve ever experienced, and the floorboards in the room above were extremely squeaky leading to 2 sleepless nights. The shower was luke warm both mornings even in max temp setting and the cleaners don’t leave any spare toilet roll in the room. The corridors were grubby, poorly maintained and overall the building was very unwelcoming. I did not eat or use any other facilities as I had such low expectations I didn’t want to be further disappointed