受付のErikaさんの対応が良かった。

古いホテルですが、改築されており、清潔でした。フロントの方も親切、丁寧でした。しかし、何しろ価格が高いです。

パーフェクト！ 言うこと無し！

設備は、少し古いが、場所良いです。観光には、とても良いです。

前の人が使ったシェーバーが風呂場に置きっぱなし 2泊したが翌日も片付けていない、石鹸、シャンプーの補充もなし

エリアとしては、良い場所です。BB Kingなどのあるストリートや、グロサリーストアーがすぐ近くにあり、便利で、楽しめます。私はこのホテル滞在は今回は３度目でした。いま改装中で騒がしく、ほこりが多く、良くない環境でしたが、それが終われば静かなホテルです。レストランもついており、比較的安価でたっぷりいただっけます。お風呂はシャワーのみで、湯の温度は３日間とも低いのが残念でした。エアコンは快適です。皆さんフレンドリーで、気持ちは良いです。一人旅では高い宿泊代となりますが、また行くときには、やっぱりここを選ぶでしょう。メンフィスで安いところを選ぶと、ひどいところがあるからです。その点、ここは安全のように思えます。

改装中につき、併設された仮の店舗のレストランを利用したが、有料の割にあまり満足できる内容では無かった。部屋は平均的。ダウンタウン近くのロケーションなので利便性は良い。

Over all good but the door on our room had problems closing and issues with the A/C

No valet parking. Keys had to be uploaded every day. No restaurant in hotel

The hotel parking garage was destroyed and couldn't park but luckily there weren't many people there, so we parked by the door, and they comped the parking charge. The TVs in the hotel weren't working, the AC wasn't working so they put fans in each room which didn't help much at all and we didn't get a refund or discount. Brown toilet water the entire time and black bugs came out of the tub faucet each time.

Turned up at the hotel to find it had been closed for 3 months. Hotel.com did not inform us. Had to find somewhere else to atay.

bad experience with managers and staff

The hotel was closed upon arrival. I was not notified through hotels.com

The hotel cancelled our reservation because the HVAC wasn't working. Expedia still has not refunded me and I can't reach a human over the phone to cancel. Inexcusable on all accounts.

Estadia maravilhosa, hotel com ótima localização

Showed up to check in and the hotel was closed and I was never contacted. Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!

I arrived to check in, to find out that the hotel had been closed down because their AC wasn’t working and they were sending guests to other hotels. I was not notified of this, although they claim they did … So i was turned away with no recourse to find another hotel for three nights, after flying in to town and expecting to have a hotel to actually stay at.

Hotel called me the day before checkin to cancel our two day reservation. I understand the circumstance's were beyond their control. I was able to find a different hotel for a higher price due to it being last minute a little further from Beale St that I had to pay for at checkin. Problem is now it has been five days since they canceled my reservation and they still have not refunded my money.

Was closed on arrival, never notified me, everything nearby sold out.

No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!