部屋は清潔、綺麗な部屋、スタッフも笑顔で親切で気持ちが良い。

Great location in central Madrid. Walking distance from many tourist attractions such as Palace, Cathedral, Retiro Park, Prado and other great museums. Fashionable and comfortable room. Concierge was helpful. It's a bummer that there was a gap between glass door and the doorframe of the shower room so that toilet area got wet after shower.

Great

Excelente

Kahvaltı menüsü yetersiz & odalar çok pis

Convenient location, friendly staff, clean room

Gran servicio y ubicación!

I enjoyed the hospitality of the staff from the moment I entered . Although it was a short stay but i can say every thing were perfect. The location also is one of the other advantages of this Hotel. Thanks i had a good time and feeling .

Au centre

Excelente localização, muito proximo da gran via. Otimo pra quem vai ficar poucos dias em Madri.

Muy bien ubicado , en l personal amigable !

The most significant issue was the bed. It was extremely uncomfortable, and the bedding and linen felt very low quality for a hotel claiming five-star standards. The bathroom also had maintenance problems. The shower was leaking, and overall the room did not feel particularly comfortable. Room service was also problematic. The staff taking orders did not appear to speak English sufficiently to handle basic requests. When we ordered food, we had to repeatedly explain that I have a dairy allergy. This resulted in several calls back and forth, and we were never confident that the request had been properly understood. Ultimately, I could not eat the food because of this uncertainty. At one point, when we asked to be transferred to the kitchen to clarify the order, the staff inadvertently connected us to another guest staying in the hotel. Later, during checkout, we noticed that we had actually been charged for that call. Although the staff eventually apologized and said it was an oversight, the charge should have been removed immediately after the incident occurred, especially since they were aware of the mistake at the time. Leaving it on the bill until checkout felt careless and unprofessional. Overall impression For the price and the five-star classification, the hotel fell well short of expectations. The overall experience did not justify the cost of the stay.

Excelente trato de Ester, Marta y Mikel, muchas gracias por todo!!

Muy buen servicio y atención del personal. La ubicación perfecta.

Good location in heart of Madrid

Staff super helpful, great location, great breakfast

Hyvä palvelu. Loistava, rauhallinen sijainti. Hyvä aamiainen.

Room spotless, location amazing, beautiful lobby

TODO , MUY LIMPIO , EXCELENTE SERVICIO, VINO DE CORTESIA EN HABITACION, PRECIOS RAZONABLES EN RESTAURANTE Y BEBIDAS , NOS VOLVEREMOS A HOSPEDAR SIN DUDA

All the rooms were fantastic. The staff is amazing from the people on reception and luggage service especially Daniel Venezuela .