清潔な客室、設備も申し分なく、スタッフが丁寧に対応してくださって、フランス語が不得手な私には有り難かった。 惜しむらくは、エステの最中に停電と言う不可避の事態がおこり、本来お願いしてある施術(ホットストーンを使うもの)ができず、途中で放置され、せっかくほぐれて良い気分だったのに体が冷え切り、ショップ側からの対応がなく、こちらから聞きに行って初めて動いてくれる感じで、とても残念だった。 こちらはお願いした施術ができなかったので、当然その分を差し引いてくれと言ったが、最初はダメだと言う。 納得できないので、責任者に伝えてと言って、初めて、できなかった施術分を差し引いての支払いで落ち着いた。 エステティシャンの腕もよく、本当に気分が良かっただけに、対応のお粗末さと時間がかかり、体が冷えてしまったことは本当に残念でした。 イタリアンでディナーをいただきましたが、味、量、質、申し分なく、ソムリエや担当の接客もかゆいところに手が届く楽しい会話を交えての接客で、楽しい時を過ごせました。 こんなに働くモロッコ人を初めて見た気がします。😅 賑やかなエリアに立っているのに、広い敷地のおかげか、ホテル敷地内は別世界。 それなりのお値段ですが、優雅なホテルライフをお好みの方にはおすすめです。

このホテルに泊まりたく、マラケシュへ行きました。憧れが、実現しました。 スタッフもお客様も身のこなしが優雅で 別世界のようでした。 残念だったことは、スービニールショップでの買い物でした。

豪華で重厚。セキュリティが厳しく撮影が難しいが、安心できる。スタッフの対応も良く好感が持てる。モロッコ料理のレストランは味、対応も良いが、日本人には量が多すぎる。十分満足できた。

施設が充実していて良かった。まさにリゾート感覚満載。価格が高いので、予算に限りがある人は、一番安い７万円の部屋で十分満足できると思う。少々の部屋のグレードアップでは必要ないし追いつかないと思う。

コンシェルジュが無能すぎる。スパの予約は電話を変わられ、自分で予約確認させられる。 バス乗り場行きと伝えたのに、タクシーに空港行きと知らぬ間に伝えられて、時間も料金も大幅ロス。 設備が豪華なだけの大箱ホテル。アマンジェナを選択した方がいい。

ハネムーンで利用しまくりしました。 シャンパンのサービスがありました。 マラケシュのフナ市場から歩ける距離です。 ホテルの中に入ると別世界。 どこを見ても素敵な空間です。

ホテルの色々なところにリアドの様なスペースがあり、私が宿泊した部屋もそのようなテイストで心地よかったです

The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly. However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality. Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance.

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N. A

One of the best hotels in the world

Our stay at La Mamounia was overall a beautiful experience. The property is stunning, the gardens magical, and the service throughout the hotel warm and attentive. I was also pleasantly surprised with a thoughtful birthday gesture of cake and champagne, which was greatly appreciated. Upon arrival we were initially taken to a room without a balcony, although that was not the category we had booked. However, we were allowed an early check-in, allowed to use that room to shower and within an hour the team moved us to the correct room with a balcony, which was appreciated. Unfortunately, our dinner at Le Marocain on my birthday was not as pleasant. I had specifically requested a table in a smoking area, but we were first offered a table indoors and told I would need to step outside if I wanted to smoke. We were then seated in what appeared to be a small private alcove, only for another couple to be placed immediately beside us, leaving virtually no privacy as we could hear every detail of each other’s conversation. The food was also somewhat underwhelming, and the experience felt rushed. Despite this, La Mamounia remains an iconic and breathtaking place, and overall our stay was memorable ✨

Tudo perfeito. Pequena sugestão de adicionar iluminação nos banheiros do quarto hivernage (chuveiro e reservado são muito escuros) e uma cortina ou porta corrediça no espaço do chuveiro.A abertura do chuveiro deixa o banheiro inundado. O piso molhado e o escuro total, seja dia ou seja noite (não há janelas no banheiro), torna o banho de chuveiro um ato de coragem para idosos ou pessoas com alguma dificuldade de locomoção.

Hotel excelente. Equipe gentil e profissional. No check in, não acharam a reserva de um dos nossos 2 quartos. Mas depois de alguns minutos, o problema foi resolvido e a própria equipe nos enviou uma msg desculpando-se pelo equívoco. As dependências do hotel e o jardim dispensam comentários. Superou todas as expectativas. Localização excelente e o serviço de concierge é impecável.

Es ist ein Grand Hotel alter Schule: Service steht an erster Stelle, Zimmer, die riesige Parkanlage und das Essen sind einfach grandios

Bom quarto. Equipe impecavel

Honestly, this was "Average" (3-Star), but it got upgraded a star because of 1-2 service/concierge agents. They did really go above and beyond to help transport luggage left behind from Marrakech to Casablanca, and one who served as a translator when my wife was sick and had the doctor visit us in the room. Otherwise, I find the place to be too conceited about what they think their persona actually is. Four Season, Mandarin, Aman and of course the Royal Mansour - all better options.

La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category. Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe. Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings. Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

La Mamounia is undoubtedly an iconic and historic hotel, showcasing the finest Moroccan craftsmanship and architecture. The atmosphere and decor reflect true luxury and tradition. However, there are several points that, in my opinion, are below the standards expected from a 5-star establishment.The rooms are surprisingly small compared with most other luxury hotels in Marrakech. They also lack basic amenities, such as an iron, and the minibar selection is quite limited for a hotel of this category. Additionally, the hotel allows smoking in all its restaurants, with no designated non-smoking areas. This is very uncomfortable for non-smokers and contrasts with the non-smoking policies common in most top international hotels and in Europe.Lastly, breakfast is served outdoors near the pool, even in chilly weather. Many guests were wearing jackets or using the sheets provided by staff to stay warm. It would be much more pleasant if guests had the option to dine in a comfortable indoor area during colder mornings.Overall, while La Mamounia remains a beautiful and historic property, attention to these details would make the guest experience truly match the 5-star reputation it carries

Room and service were both nice. The main drawback was that for a room that costed 1,200 per night, breakfast was not even included.