This was a bit like going to Fawlty Towers, at dinner, my wife was served a piece of panko chicken that would do a shoe sole repair and, when she complained about it the waitress went to the kitchen, came back and said "the cook is really sorry" no offer of replacement, my wife had to ask if she could get one that was edible. She then turned to me and asked "what about you, is yours alright" in a very 'I don't care' style. The breakfast, which I have had in previous years, was awful too!! Scrambled eggs were runny and like soup, bacon was burnt on one side and almost too tough to eat, sausages were like rubber dog toys and the fried eggs were piled up looking congealed and dry, we both ended up taking a breakfast roll and, with plenty of butter, made the sliced sausage edible, this was all accompanied by piped music which sounded like 1970s jazz.
The hotel is tired, needs some severe upgrading and also more staff as they are stretched to the limit and had to close the restaurant due to 40+ German visitors. I had to wait for over 5 minutes at a bar stowed with dirty glasses for a barman to turn up and this isn't a good advert for Scottish hospitality.
The price of drinks in the bar is very reasonable which is about the limit of the praise I can give, this once great hotel is being run into the ground, it feels outdated and understaffed, how they are going to cope in July and August with people using it to go to the airport, I dread to think and fear for the guests.