Booked as a night away to visit Cambridge with my two young children. Our room wasn’t ready at check in time which was disappointing but without having to ask we were offered free drinks and activity packs for the kids along with apologies. Cookies too!
Room was what you’d expect from a holiday inn, basic but comfortable. Slight niggle was the sofa bed being out blocked the dressing table/chair area. This could be easily addressed by just reconfiguring the layout of the room slightly. Meant I had to get ready on the floor in front of full length mirror.
The bathroom was old and tired and could do with a full refurb, but at the very least just some mould and limescale treatment! A new toilet seat and fixtures and fittings would go a long way too without having to rip it all out.
We tried the pool in the health club, had to go on a waiting list and the go back to room and get called. Understandable as they were at capacity but would’ve been helpful if there was a way to communicate this to guests prior to us traipsing down with 2 excited kids. Not the end of the world. Pool was small but ok. Changing rooms were dirty and had no individual changing areas, but the latter is what I’d expect from a hotel gym.
We had breakfast for £13, kids eat free. Decent buffet food but no one came to ask if we wanted anything from the a la carte menu.
Overall I’d stay again in the area, but the main draw was the pool but I’d probably not use it again so likely would try another hotel.