The hotel room is very comfortable as it is newly renovated at level 26. The hotel staff are all very attentive to my needs. However I am disappointed with the concierge service. During my 2nd day of my stay in the hotel, I wanted to visit amphawa floating market with my mom as I have not been there before. So I contacted the concierge to book for a driver to accompany me there and also drive me back hotel. However during 1.5 hours into the journey to amphawa market, I realized the driver was driving the opposite direction of where he's supposed to drive me. I asked the driver if he's driving to amphawa market, he kept answering yes. But the gps location on my phone is showing me another location. I was worried that I will get kidnapped by the driver during the last 20mins of the journey. In the end we arrived at damoen saduak market instead. Then the driver told me amphawa market is closed on Wednesday. So he drove me here instead. This was a waste of my 5hours travelling time and I still have to pay2000 baht to the driver for him to drive me to some place in middle of nowhere and back to hotel. This ordeal really ruin my entire stay in this hotel. I don't know what transpired between the concierge and the taxi driver for this incident to happen to me. The hotel management should seriously look into this issue as this concerns the safety and well being of the guests.