室内用のスリッパがなかった。冷蔵庫の上にボトルの水が置いてあったが、有料か無料かわからずフロントに質問して無料とわかった。無料なりサービスの旨の表示が必要。

El hotel me gusta mucho, una excelente opción en Madrid con una excelente ubicación y personal muy atento

Gran hotel y personal muy amable

Inmejorable ubicación

Excellent location. Comfortable rooms. Very nice breakfest. Hotel staff are extremely helpful. Beatriz, the hotel Concierge is fantastic!!

Excelente servicio y trato del personal, divino el hotel y la ubicación

We had a very disappointing experience at this hotel due to an ongoing issue with the air conditioning in our room. From our very first night, we reported that the air conditioning was not working properly. We contacted both the hotel staff and Expedia immediately, yet the problem was never resolved during our entire six-night stay. Instead of fixing the issue or offering us a different room, the hotel brought us floor fans. While this was presented as a solution, the fans were noisy, took up space, & were not an acceptable substitute for functioning air conditioning. What was even more frustrating was how the situation was handled. Although we had been reporting the problem since Saturday, the hotel manager did not reach out to us until Thursday afternoon—almost at the end of our stay. The only compensation offered was either a complimentary drink or a free breakfast, despite the fact that breakfast was already included in our reservation. We did not feel this offer adequately acknowledged the inconvenience we experienced for nearly the entire duration of our stay. We were also told that the air conditioning issue was a general problem throughout Spain. However, during this same trip, we stayed at eight other hotels across the country, & every one of them had fully functioning air conditioning. This clearly demonstrated that the problem was specific to this property. We expected much better communication, a more timely response, & a genuine effort to resolve the issue.

Un hotel muy bien ubicado. Con acceso a pie a todas las tiendas y muchos restaurantes. El desayuno delicioso y su servicio en el restaurante de lo mejor. El único detalle es que si tomas Madrid como sede para viajar a otros lugares de Europa no te cuidan las maletas por algunos días mientras vas y vienes a algún otro destino.

Ótima localização. Staff prestativo. Café da manhã ok.

Llevamos más 4 años llegando al NH Collection Colon. Nos encanta la ubicación. El desayuno es delicioso y el personal del restaurante son encantadores. En esta ocasión pedimos el servicio de dejar las maletas por 2 días mientras viajábamos a otra ciudad y no nos prestaron este servicio que normalmente lo necesitamos cada que viajamos a Madrid porque lo tomamos como sede, así de desafortunadamente ya no volveremos por este motivo.

Very nice hotel well loacted

La cama muy pequeña e incómoda. Ahora no se pueden dejar las maletas guardadas unos días en lo que uno regresa al hotel. Por otro lado el desayuno es excelente la ubicación y costo beneficio.

Breakfast very varied and hotel is clean and has a very good location.

Todo excelente. Buena ubicación. Buen desayuno

great location. clean rooms.

Un excelente personal, siempre dispuesto a satisfacer las solicitudes realizadas. Excelente ubicación, mejor no pudo ser.

Habitación limpia y buen servicio

Excellent experience

Hotel service, amenities and cleanliness of hotel went down.

Hotel bem localizado, excelente café da manhã, funcionários solícitos. O preço estava alto no época que fui. Mas o serviço foi bem prestado.