Clean room. Staff were very nice. Great views. Saw some whales from out balcony.

The whole complex is tired and upkeep is not a priority. It is not a wheel chair accessible property as it is advertised. Uninterrupted Wifi and TV is none existent. Have stayed at better properties for a third of the price less. None regulated kitchen furnishings and had to ask for too many items to be corrected (some never corrected). If we had not previously booked and if it was not a high season we would have moved to another property. This is definitely not a place to stay for more than a couple of days.

The view was gorgeous, and the room size was great. Only one of the 3 sets of patio doors had working locks. The two “safes” in the room didn’t lock either. We ate once at the hotel and it was bad. I’ve been to Mexico 6+times and Every meal I’ve ever had in Mexico has been wonderful (from taco stand up to fine dining) so I was really surprised by this one experience. The tortilla soup was horrible. The ceviche was flavourless, the Guac was bad. It actually confused me. We debated and we wondered if maybe the kitchen was catering to “American senior citizen taste preferences” because there were a large number of them staying there. That would make sense. But it was truly disappointing and pricey too

Our housekeeper, Yanet, was great. We loved our room, the food at the restaurant was really good, the views were impeccable. Our only problem was that guests reserved all the pool lounge chairs early in the morning. In the 11 days we stayed, we never could get a space by the pool until the evening.

Room stinks from sewer gas

The hotel staff were great and the rooms clean. It took 5 days to get a lock for the safe which is useless without it. The weather was gorgeous and the pool amazing!

Good location, spacious rooms

Staff was good but they didn’t have the renovated deluxe studio I paid for. The room I had was in fair condition and did not have all items that were in deluxe rooms. They gave a $75 compensation .

Roomsover look ocean Quiet room

Habitación descuidada con servicios incompletos, ya que te ofrecen cocineta en tu habitación la cual debería estar con refrigerador y microondas lo cuales no hubo se pidieron en recepción y no nos resolvieron.

El hotel en general y los servicios. No avisaron que están en remodelación, poco personal para atención. Iba en mi grupo una persona con necesidad de inyectarse insulina y debe estar en refrigeración y en la habitación no había frigobar cuando en las amenidades anuncian que sí hay. Su solución fue dejar el medicamento en recepción y ahí tenerla. Las habitaciones bastante malitas. Y la comida no es su fuerte.

I’m not a particularly picky traveler, but man this place was rough. In classic hotel style, the entry and lobby are freshly renovated and stunning. The room itself was one of the worst I’ve stayed in. Immediately, there was a foul odor. I thought I would go nose blind to it within a day, but no. And after trying to isolate the smell, it was coming from the closet that shared a wall with a shower head, so I think there’s a slow leak with mold behind the wall. Additionally, the general condition of the room was just old and tired, the room safe required some kind of appliance ordered from the front counter to lock it, and every time I used the shower it didn’t drain and water filled the shower pan immediately. Also, I booked the room because it ostensibly had a kitchenette. And technically it’s true there is a two burner gas stovetop, at some point they very obviously removed the refrigerator. So, really, what’s the point of a kitchen if you can’t store food? That felt pretty deceptive based on the ads. The beach it fronts is rocky, not sandy, and the restaurant charged 20 bucks for a chicken sandwich that was worse than Burger King. Also, because there’s no glass on the vents by the shower wall, which are towards the road, all night long you hear cars accelerating on the straight stretch in front of the hotel. I’ve stayed at The Hotel Rosita, in PV before, and it’s half the price and better quality The one thing I will say, the staff was great my entire stay.

The room was very clean and had everything we needed. The staff was very kind and helpful and prompt. We loved the setting and had a great relaxing vacation.

Las habitaciones muy anticuada

The resort was cute and the bay out front was amazing, however the Running shower was a trickle and no wash cloths to clean up. I expected for that price it would include clean towels and towels for the kitchen so we can clean the dishes. Needs better management.

Friendly staff, bedroom furniture was a little dusty

La habitación muy bien en relación calidad precio

The place has lots of potential, and lots of problems. Our only problems were no lock for the room safe (you have to wait until someone who has one checks out) and no frig. Other guests had no water, the bed room flooding if shower run, key card not letting them into the room, no bath towels. Often out of pool towels. Can't drink tap water. On check in, you are required to pay a large deposit which is applied to purchases (balance returned on check out). We were not told that when we made reservation. Rumor is that deposit is because hotel has trouble making payroll. Watch out for convenience store. Prices not marked and some are excessive. Supposedly floors 7 and 12 have been remodeled. Our room on 13th floor showed years of wear and tear, but housekeeping kept it clean. Food was surprisingly good. Management needs to put some money into the place (more safe locks, frigs, pool towels).

The room was clean and the staff was wonderful

Staff were very courteous!