総合評価とレビュー Holiday Inn Express ATLANTA AIRPORT - NORTH by IHG, an IHG Hotel

Easy stay

Na

The surrounding is dirty . Trash cans overflowing bees and flies all around . Hallway is dirty . We were moved to a different room because of overflowing toilet. Our second room was fine except people in the lobby just hanging out are very loud:

Assunto: Reclamação – Atendimento e Check-in no Holiday Inn Express Atlanta (Reserva de 13 a 15 de julho) Prezados, Venho por meio desta manifestar minha insatisfação com a experiência que tive durante minha hospedagem no hotel Holiday Inn Express em Atlanta, com reserva realizada para o período de 13 a 15 de julho, feita por meio da plataforma Hotéis.com. Estávamos em um grupo de cinco adultos e uma criança, em viagem, e chegamos ao hotel por volta da 1h da manhã do dia 14, conforme previsto em nosso planejamento. Para nossa surpresa, não havia nenhum funcionário disponível na recepção para realizar o check-in e liberar os quartos reservados. Ficamos mais de uma hora aguardando, sem qualquer tipo de apoio, assistência ou informação. Apenas após esse tempo, apareceu uma pessoa, visivelmente sem disposição para prestar atendimento adequado, que nos atendeu com mau humor e sem qualquer explicação sobre o ocorrido. Diante dessa situação extremamente desagradável, constrangedora e cansativa — especialmente em um horário tão avançado da noite e com uma criança pequena — solicitamos que seja realizada uma compensação adequada pelo transtorno sofrido. Consideramos esse episódio como uma falha grave no serviço de recepção e acolhimento, incompatível com o padrão esperado da rede Holiday Inn e da confiabilidade que sempre depositamos na plataforma Hotéis.com. Aguardamos retorno com as providências que serão tomadas em relação ao caso, incluindo reembolso parcial, crédito

Close to airport, comfortable and clean. Free shuttle to airport every 30 minutes.

The service was great and the rooms very clean

This was a very pleasant stay. Staff very helpful as well. Great location for convenience, would visit again.

There is only one desk trashcan for the room. Nothing in the bathroom, kitchen or separate bedroom. The bathroom door lock didn't work. The toilet sat really low. There were only 2 washcloths for a room for six people. There was a stain on the sofa bed mattress pad cover. There are no outlets in the bedroom along the tv wall to plug in your external devices to connect to the tv (video games, roku, etc.) The outlets hidden behind the clothing cabinet did not work. The room was dusty and dirty. It took 30 minutes to check-in as there was only 1 person working the desk and having to answer the phone with several people trying to check-in. Microwave didn't work. Beds were not comfortable. There is an ice machine only on one floor and they don't tell you which floor it is on. There was people smoking in this non-smoking facility. The toilet was really loud when flushing.

Good hotel

Habitación amplia, limpia con cama cómoda. Cerca del hotel está el aeropuerto y hay varios restaurantes.

I was not happy with the cleaniness. I would like to speak to someone about my experience. The hotel didn’t help much after i told them thw sheets were used and still stained with food from previous person

Very helpful

Bed was hard and noisy, room was nice and clean, staff helpful and friendly, shuttle and the guy driving on the weekend too notch, breakfast phenomenal!

The room was neat and clean. Breakfast was also good.

Excellent customer service

The door was locked when we arrived and some time later a room clerk showed up with an attitude that inclined me to think that I was a bother. It was after midnight and I said the hell with it and drove the one and a half hours home.

Wonderful stay! Excellent staff!

Great Hotel

Was nice

Wverything was fast and easy