総合評価とレビュー NH Collection Plaza Santiago

スタッフの方々の対応が素晴らしかった。部屋も清潔だったので大満足でした。

対応が非常に良かったです

ルームサービスを頼んだのに1時間以上も届かなかった。部屋は清潔で快適でした。地下鉄まで歩ける便利なロケーションでした。

Nice and clean. Close to a big shopping mall and metro station. Breakfast buffet was great.

Good Points: Nespresso for free, 49 inch TV, Stable WiFi Negative Points: Very noisy air conditioning (dumper let me woke up everyday), coffee at breakfast, reception, small business center

部屋もきれいで，高級感がある．駅からも近く，値段も手頃で大変満足している．また，受付のスタッフに道を聞いたときも親切に対応していただいた．朝食がついたプランで，７時からチェックアウト直前まで利用させてもらったが，特に嫌な顔をされず，大変良かった．

Nice location. This hotel locates in front of big shopping center and also station of metro is very near, which leads us to the center of city(historical area) very easily. Staff, room is very nice. except for the big nice of air conditioner.

Banheiro ultra pequeno. Cama muito alta tendo que usar um suporte para subir na mesma. Localização a 100m de um dos principais pontos turísticos. Havia uma senhorinha muito solícita que nos ajudava com as compras. Horario da limpeza deveria ser pela manhã, como é de costume. No último dia de nossa estadia voltei às 15h e não haviam preparado a acomodação. Café da manhã bom com muita variedade. Roupas de cama e toalhas de boa qualidade. Hotel bom pra pessoas mais altas.

No início nós deram um quarto diferente do padrão reservado, mas após conversado com o front desk fomos realojadas. Muito limpo, confortável e agradável. Facilidade de ser ao lado do shopping cosraneira. Café da manhã bom, mas doces muito artificiais.

Ok

Muy bien ubicado

The room was ok, showing a bit of wear and age. The big window was nice. Check-in wasn't great, I had to wait until exactly 3 pm to check into my room, even though the room was likely ready beforehand. When I asked about Expedia Gold and VIP benefits the staff looked at me like I was from a different planet. Location is good, but there are better, more friendly hotels nearby.

Great location, next to the shopping center, next to a great fum, next to great restaurants, and in walking distance to San Cristobal park for walking and jogging.

The Hotel was very conveniently located and the main lobby area was really great. The food and drink were not expensive. However the rooms and else where in the hotel were very tired and in need of modernisation And the railings in the lifts were smeared I felt I couldn’t hold onto them. Our room was clean but there were chips out of the table and the area around the sink in the bathroom was chipped also. The swimming pool however was great and we really enjoyed swimming after a days sight seeing. The shower rooms were a bit old and worn . All said though we thoroughly enjoyed our stay in Santiago and very much looking forward to coming back to the hotel . It was unfortunate that there was a country wide power cut in the middle of our stay although the hotel had there own generator so we weren’t out of power for too long well done

All good

Las instalaciones no son lujosas, pero son prácticas y funcionales, limpias y cómodas. El personal siempre dispuesto a ayudar en lo que necesites. Está en el centro comercial de Santiago de Chile, a 100 metros, se encuentra un centro comercial (mall) que se llama Costanera, muy grande con un supermercado enorme y es el edificio más grande de Latinoamérica, con un restaurante giratorio en el último piso. Una cosa importante es que no necesita convertidores de corriente, que en Chile es 220v y 50 ciclos porque cuentan con enchufes de pared para 110v.

The place is very well maintained, organized and near the places we were looking for. Good location and safe We would recommend the hotel for other people

Upon arrival at 11 pm, after a long trip, I was informed at the reception of this hotel that there was no room available for me. Note, I had done my check-in through a link provided by the hotel 2 days earlier, where I was even assigned room 701. I was then transferred to another, where in the next morning I was told the truth. My room was given to somebody else coming in a big group in a cruise, completely different from the excuse I received before. I travel constantly around the world, more than 150 nights per year in hotels. In the last month alone I was in Australia, Thailand and Singapore. Never I have been treated with such a low level of respect and complete lack of professionalism. This is a hotel to be avoided at all costs.

Me quede 4 noches en el NH. Esta super bien ubicada, centro comercial, bares, restaurantes etc. Buen desayuno, buena vista desde el ultimo piso. El personal muy amable. Tiene minibar y maquina de nespresso en el cuarto. Voy a volver a quedarme en este hotel

Lobby is stunning, room was run down. Noisy even on 16th floor. Pool was ok but only 4 chaise lounges. Mold in shower, peeling paint on ceiling, hole in duvet cover. Mostly upset about the $26usd cab ride the front desk arranged… uber charged $8 for return trip.