基本的なサービスは良く、部屋も綺麗でした。スタッフは親切な人もいれば、そうでもない人もいます。依頼をしなかったからなのか、3室ともバスタブの無い部屋でした。スパは含まれていましたが、日本人としては、冬は部屋にバスタブがほしいです。また、朝食が含まれていなかった事に予約してから気づき、ホテルの変更を考えましたが、キャンセル不可でした。

ホテルはとても綺麗で部屋も広く、レセプションの方も丁寧で対応がよかったです！部屋の設備もとても綺麗でした。スリッパや無料の水はなし。近くの駅は既にクローズされていたようですが情報がなく 地下鉄で2往復もしてしまいました（特急に乗ったのかと思いました）。シティやテルミナからは10-20ユーロくらいだったので、十分よい立地でしたし、何より部屋がとてもよかったので、また行くときは泊まりたいと思います。

Great location, friendly staff and clean room. Only feedback is breakfast is over priced, and breakfast staff less friendly - definitely worth a wander out to have some breakfast.

Wonderful

Room was lovely and very clean. Staff were welcoming and very helpful. Breakfast was also lovely. Would definitely recommend and come back again.

This hotel wont disappoint. The staff were so helpful and extremely happy. We arrived early and was given our room hours before the check in time. We were also thrilled with the many treats of chocolates, biscuits and wine left in our room. The spa was great with the option of booking for couples. Was a lovely hotel to make our Rome stay very special.

Great service, good food, clean and polite stadf

Really lovely hotel, nice location too near Spanish steps. Really clean and they have turndown service which is great. The staff are incredibly nice and friendly. I’d absolutely recommend

Good sized room, large bed, separate bath and shower (Room 105), very clean and everything you need. Staff were kind and professional too.

The hotel presents itself as a 5-star property, and while some aspects initially seem promising, the overall experience does not meet that standard. One particularly disappointing issue was breakfast. Despite breakfast being included in the rate, we were charged extra for basic items such as eggs, which is highly unusual and unacceptable for a hotel claiming 5-star service. This was not clearly explained in advance and felt misleading. Combined with inconsistent service and a general lack of attention to detail, the experience ultimately felt closer to a 3-star hotel. With clearer communication and better service standards, this property could significantly improve.

Gran servicio y amabilidad.

All night The gym door is not open, and not open at 7am, 10 pm or midnight the gym door is closed again, they announce in the lobby that the sauna is supposedly free, but if you don't order a paid massage, the sauna and pool are not allowed, or if you order a paid massage, they say that one family is using a private sauna, you can't enter, and for 7 days in a row we couldn't use the sauna and pool.

Overall poor experience given: (i) a unhelpful and rude front desk staff; and (ii) old and in need of renovation furniture and building interior.

Clean room excellent amenities.

Room smelled like a toilet

Little old , but it’s very clean ! Very comfortable Breakfast very good

Excellent.

Nice hotel nice staff bathroom had some mold and flooded when we showed but everything else was clean and perfect

The location was amazing and the staff was really friendly. The restaurant in the hotel was really good too.

Was not offered breakfast