Great hotel

Unfortunately the bathroom shower was really bad. Impossible to turn it on and adjust temp without getting soaked outside the tub . Water sprayed the floor and whole shower experience was average . Bed comfy but pillows lumpy .

This Property is the closest to the BHX Terminal but we keep returning because the Staff are just Awesome. Food at the Restaurant is pricey but well worth it for the whole experience of seeing loved ones off in style. We will return. Actually, we are returning later this summer and flying out ourselves the next day

Small rooms otherwise fine

Steps away from airport departures. The perfect place to stay for an early flight.

Novotel Birmingham Airport is certainly convenient, especially if you need to be close to the airport. It is within a two-minute walk of the arrivals and departure terminals, which makes it very practical for an overnight stay before or after a flight. That said, this hotel is a far cry from what I would consider a true 4-star property. The carpets in both the bedroom and the hallway leading to the rooms were dirty and stained, which immediately gave the place a tired and poorly maintained feel. The mattress itself was comfortable, but the pillows were practically worthless and offered very little support. Breakfast was also nothing special and certainly not as grand as one might expect from a hotel claiming a 4-star standard. On a positive note, the service throughout the hotel was nice, and the staff we encountered were pleasant. Unfortunately, while the location is excellent, the condition of the hotel and the overall experience do not match its rating.

The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating.

This is an amazing relaxed hotel for the start or finish of your trip to the airport

Perfect for shows on the NEC,

Outstanding location and nice rooms and good bar

Very pleasant stay in a family room with infant and toddler. Excellent distance to the departures lounge.

My only complaint is the good. £21.95 burger and fries only got about 6 fries also chicken supreme with roast veg and potatoes, hardly any veg or potatoes plus NZo seasonings 😢

Beautiful room

Lovely staff, smooth check in, clean room and a comy bed

Every thing was amazing

Det var bra

Perfectly fine airport hotel

The rooms are large and well designed. Variety of food were offered at the breakfast.Very convenient location, walking distance to the airport.

Bed bugs

Absolutely terrible stay, air conditioning not working, lady at desk said it because the sun shining on the room ! Said she look at it but did nothing except put fan in room eventually. Terrible terrible attitude and service from staff