Staff were excellent

Our stay was great! Our friends and I stayed the night for my husband’s birthday and most the staff was very friendly and efficient! However, I unfortunately need to address was experience with valet. Pulling up the valet attendant seemed dazed, confused, sweating profusely; and I was concerned that maybe he was experiencing some sort of heat stroke or dehydration at first. He was swaying a bit when he leaned down to our driver window and asked us what we are here for and we had to repeatedly assure him that we had a reservation already booked after he told us that the hote was booked out. He then simply, empty eyed, stared at us and finally asked for my name. After his slurring, we climbed out the car and I went to grab our bags from the trunk. Before I even finished pulling things out the valet driver began to drive with me half way bent into the trunk😨 Our car has a feature that it will loudly & repeatedly beep if the trunk is open while in Drive (also rear view mirror🙄) he didn’t hear me or my guests callinf him to stop until his coworker shouted loudly enough for him to realize. We’ve yet to check out and I’m hoping our vehicle is in the same condition as it was before it was parked by that specific attendant (especially for a $70 single overnight charge?). Checking in we were all left wondering if staff isnt accommodated for the heat and he experience dehydration or if he was just really high on the job… driving vehicles for guests.

Nice property and location

Room was great, plenty of space to move around, not like normal hotel rooms, loved it.. view was great.

N/A

Pool was tiny and looked like a duck bath

The hotel could use an update

Signage for entrance was hard to see.

The valet parking service is the worst I’ve ever experienced. They’re extremely slow and expensive. $70 per day. Also, they did attempt to charge my credit card for two days valet service even though we arrived at 4PM and departed the hotel by 10AM the following day. Check your credit card charges with this valet service! The valet service makes you download an app and holds your car hostage until you do it and show them you completed the transaction. It’s sketchy!

Other than reception being too slow(any time of the day),I had great experience.

Horrid experience. Awful customer service and professionalism. $90 to park PER night. And, refusal to repair maintenance issues with toilet in room!!

Bar and restaurant were not open Saturday night (part of the reason we booked this place). Convenience to Austin’s landmarks was great. Hotel is very outdated, but not yet entirely decrepit. Service was great, though valet did take a little longer than expected and is not optional (~$70/night)—unless you’d like to park your car far away in an unsafe lot.

The pool is tiny and was freezing cold. Rooms are ok, people are friendly. I remember it was terrific years ago

I was forced to change rooms once, but I should have requested a second time as the bathroom was unsanitary. I was just too tired to switch rooms again. Staff was willing to come up and clean, but I just went to sleep.

Hotel staff was exceptional. The advertised pool is practically nonexistent, and the store on the first floor charges about $7 for a single ice cream bar but they don't list prices, the chain just hopes you'll put it on the room and not ask. Valet was mixed, many were great but one guy wasn't so friendly, and he didn't update my request to shorten the number of days that I was parked when I asked him to - I just saw I was charged an extra day and didn't have time to dispute it because I had to catch my flight. Pillows were awful and the bed was too soft. I left with back pain. There are many restaurants close by but vegetarian options were lackluster. They don't reimburse you for cancelations, at least when you buy through expedia, so I highly suggest picking a different hotel that has more character and isn't afraid to let you cancel or switch to a different hotel.

Very clean, friendly.

Nice place for walking to different dinning and entertainment options

The hotel is located in a great area for my work. The location is close to the freeway, which makes it easy to access my sales territory. When I return, this location will be my choice.

Great stay

El cuarto que nos tocó, estaba muy deteriorado y en muy malas condiciones. El Baño, las toallas muy sucias con manchas, lo bueno que tenía yo mi toalla