以下の理由で、最低評価でした。 •飛行機の遅延で深夜にチェックインすることになり、ロビーに行ったところ、ドアに電話番号が記載された貼紙があり。電話すると、ホテルに直接繋がるわけではなく、ホテル名や住所などを説明する必要があった。 •ダブルベット２つの部屋を予約したのに、受付ではクイーンベッド１つの部屋を案内された。予約明細書を見せても、迷っている様子で、結局案内された部屋に宿泊した。 •先に案内されていた団体は、すでに別の団体が入室している部屋に案内されていた。（その部屋のカードキーをスタッフが渡していた） •入室した部屋はマリファナのようなニオイがした。 薄暗い部屋で、清潔感はなく、心配になった。

空港に近く便利。部屋は古く、タバコの匂いがこびりついている。受付は素人のバイト。多分、接客マニュアル無し。値段は高額。

チェックインして部屋を見たら部屋の掃除もタオル交換もしていない状態でフロントにクレームを言いに行ったら従業員もふてぶてしい態度で謝罪もなく部屋を交換する状態。 交換してもらった部屋が禁煙ルームだったので再びクレームを入れたら無いのよ！と投げ捨てるように言われた。 そして朝６時のチェックアウト時にオフィスは開いておらず真っ暗。 本当に最悪ですお勧めしません。

Our friend made the reservations and she said that William the manager was excellent because she accidentally booked two twins instead of two doubles so I appreciate William too for the accommodations.

William, the manager of the extended stay America hotel was absolutely above and beyond courteous, accommodating, and empathetic. One of the best hotel managers I have ever communicated with. I would recommend this hospitality hotel to anyone at any time as long as William is still the manager lol

No use la cocina pero lo más que me gustó es que el precio estaba bien accesible

Everyone was nice and was very clean

Great stay

A pesar del precio la habitación estaba muy limpia y ordenada realmente volvería

The stay was good and clean

When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.

Bring your own cookware, cutlery and utensils

This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.

This is a bottom-tier hotel. It is nothing like other Extended Stay hotels that I've stayed at. Besides being a very "tired" property, this one doesn't offer any kitchen supplies (as is usually done at an Extended Stay hotel). I was told that they haven't for over 2 years.

The room had a smell to it I went and bought some air freshener it was fine

I found that the property was very clean from the moment I arrived. I continued to see faculty working staff was helpful. It was nice going into my room and actually smelling how clean it was. You don’t often get that and I am very much appreciated it and the pricing is extremely reasonable.

I recently had a disappointing experience at this hotel. Upon booking, I was aware of the lobby hours and proactively informed the hotel that I would be arriving outside those hours. Despite providing notice, no arrangements were made, and I arrived to find no staff present. When I called the service number provided, my frustration grew. My first attempt resulted in being hung up on. On the second call, I was given another number to try. The third time, I was placed on hold while a group of people next to me were also unsuccessfully attempting to get assistance. Finally, on my fourth attempt, I was told a clerk would arrive in 30 to 40 minutes. During this entire ordeal, there were no recommendations or clear instructions on what to do in such situations. It's unacceptable for a hotel to fail to accommodate guests who notify them in advance of a late arrival. Reliable customer service is essential, especially for travelers who may have no other options upon arrival. I sincerely hope the hotel addresses its staffing issues and ensures a more seamless experience for future guests. I cannot recommend this hotel to others based on my experience. The lack of accountability and poor service made my stay incredibly frustrating and inconvenient.

It was dirty, smelled like weed, could hear everything from above, outside, and felt unsafe

Terrible

The hotel served our needs and was clean.