Too noisy the fan rattles loud all night and the staff is useless, guest relations manager can not care less and replies all their rooms are noisy… no apology challenging and disrespect, worst part is lying when asked to change the room she mentioned no rooms available expect a downgrade to a smaller room or leave the hotel if you don’t like it… WOW sandman needs better staff
I came an hour later and spoke to a different front desk employee confirmed my suite type is available in all 4 floors and I can pick anyone no downgrade… question is why would their manage lies?