予約担当スタッフの対応にがっかりしました。まるで他に用事があるかのように、電話に出てもまともに話そうとせず、やっと話せたと思ったらプロ意識に欠けていました。カスタマーサービスが最悪です。こんなひどいホテルに泊まるのはやめた方がいいです。結局、宿泊を取りやめました。

The entrance to the hotel is currently under renovation which is acceptable for improving the hotel. However, at check-in, the staff was minimally helpful and not very informative. To add considerable insult to injury the bathroom was not cleaned and there were dirty towels hanging. With no clean towels present. After contacting the hotel staff regarding the bathroom towel issues they asked if we could come down to the main desk to pick them up because they don't have custodial staff at the time. In the morning when going to take a shower there was an open soap bar on the shelf with several very black (what looked like genital) hairs on the soap. This is absolutely unacceptable for any hotel let alone a hotel in Canada. We paid decent money for the room and it was not even remotely cleaned appropriately to basic standards. When checking out there was another individual checking in. The airport shuttle has arrived and we needed to catch our flight but the attendant continued with the apparently confusing checking discount codes instead of making sure the person who has to catch the shuttle is on their way. He stated we should have told them of the room situation and they would have given us a new one. We reiterated that it was stated last night that the bathroom wasn't cleaned nor were there clean towels (including the presence of dirty towels). His reply was "oh" P.s. The elevator also smelled like vomit and had some interesting characteristics stopping on floors with no people and doors staying open for 2 min before closing even after pushing the closed buttons. Very unimpressed and disappointed with this stay especially given the expense of the hotel.

Very descent and budget friendly hotel. The front desk staff were helpful, efficient and cheerful- except one that did look and behave throughout our stay as if she would prefer to be elsewhere! The airport shuttle was flawless. I will definitely not hesitate to return to this hotel. No doubts the hotel has seen many more glorious years but the management seems to be on top of things to keep it going.

全てが完璧でした…テレビのリモコンの電池が切れそうだったのがちょっと残念！（笑） バスルームの設備は素晴らしかったです。シャワーと洗面台の水圧も十分でした。コーヒーメーカーには、お気に入りのカフェインレスコーヒーを含む様々な種類のカプセルが用意されていて、とても便利でした。 エレベーターのすぐ近くでしたが、部屋に騒音が入る心配は全くありませんでした。おかげでぐっすり眠ることができました。 スタッフの方々は親切で、とても助かりました。 玄関のすぐ近くに駐車できたのも本当に驚きでした。 コンフォートイン、最高です！

乗り継ぎ便に乗り遅れたため、深夜の予約となりました。ホテルは快く対応してくれました。翌朝、空港までのシャトルバスも手配してもらえました。ベッドはとても快適で、まさに私たちが求めていたものでした！バスルームは清潔で、シャワーも素晴らしかったです。