Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience.

The spa was nice but good do with some tidying/refurbishment

Room was lovely and upgrade offer ended up being a suite rather than just a garden view. Spa was great but a little tired and needing some maintenance

Room was luxurious and clean

Nice hotel but they seem to be cutting back on the little things, I guess they are trying to save money

Good Allround

Tired hotel in need of some TLC. Tired room, no net curtain so everyone walking past could see straight in ... Bathroom extremely tired and dated. Not many staff but those that were around were helpful. Breakfast not worth the cost... Under 15 mins walk to town. The location, free parking and spa are good .. although spa again is tired. Impossible to get treatment so book this ahead if you can.

Small pool

The spa and the availability of both the indoor and outdoor pools was great! A slight shame about one of the saunas being closed for repair, but the other one was good too. The staff were incredible and very helpful!

Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating.

Excellent stay .. I cannot understand some of the negative comments I read on Bath Spa. Excellent front of house and housekeeping. Great Breakfasts and Spa Experience - Property and room also great, with plenty of parking. Book you wont be disappointed.

Took 4 attempts to get non feather pillows then breakfast the next morning took 25 minutes to get pot of tea and was even asked after 20 minutes what coffee had we wanted. I had to go and ask staff after 10 minutes of sitting at the table to order our breakfast which then took another 10 minutes for someone to take our order. Then breakfast came out after 1/2 hour but was missing items. Then when checking out reception staff person was extremely rude when my wife put card in the glass bowl which was whipped out and we were told that was the apple bowl. Bathroom in room was very worn and tired. While the location was great and room spacious and comfortable beds we felt that the very poor service let the whole break away down especially with the cost of the 2 night stay was over priced and disproportionate for the quality of the hotel. Will definitely not be staying again after such a disappointing stay.

Beautiful hotel and Spa

Excellent facilities, lovely spacious room. Great breakfast and spa.

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Great stay, amazing facilities but breakfast could use some adjustments

Nice polite Reception team and Spa Team.. Lovely comfortable bed , pillows & duvet..

Spa was great, room was nice, dog friendly

Hotel has great character and presence. Getting a tad tired overall but remains our Bath hotel of choice for location, spacious rooms and spa facilities, especially the outdoor spa pool which is most relaxing. Easy parking, healthy and pleasant walk in Bath and local restaurants have choices for all tastes.

I was able to stay here for 2 nights. Situated near the heart of Bath, the buildings and grounds strike quite the majestic impression. Parking is relatively close to the reception area which provided a grand entrance. I was politely checked in to a decent sized room which was well decorated and included a fridge. The bathroom was especially impressive with a very good shower and bath. I also took advantage of the gym set up. It was well equipped with enough cardio machines as well as work stations, cables, benches and a good dumbell rack enough to allow for a comprehensive resistance training workout. The king sized bed allowed for a tremendous and well-needed sleep. The only blot on this accommodation landscape was the breakfast experience. The first morning was especially disappointing. I went for the full cooked breakfast. The ingredients did not seem of a good quality with some items overcooked and the bread quite stale. The worst was the apple juice which was diluted beyond recognition. The second morning I played it safe with a sandwich with natural yoghurt fruit and orange juice which was a lot better. If the breakfast was worked on then I would be quite confident in giving it a full 5 star rating.