対応が不親切なスタッフがいる。

1泊のみの滞在でしたが、室内は広く清潔で、またスタッフの対応も非常によく快適な滞在ができました。駅やウィンザー城、ショッピングや食事ができる場所も近く、また訪れたいホテルです。

It was great. We would love to come back.

Staff were helpful and courteous. Room was clean and a good size.

Great location, centrally in Windsor

Great location. The rooms were spotless and the staff were excellent.

We were fully aware of the refurbishment going on in the hotel. The hotel staff were courteous, friendly and professional which goes along way, considering the restrictions of where the hotel guests could have access within the hotel. Our hotel room was very comfortable and the breakfast was delicious and hot..

The service was great. Lovely room (we booked a twin so it gave us the equivalent of a super king mattress). Good breakfast.

Great location, friendly staff, was there during remodel so some things (restaurant/bar) were closed)

I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here

.

It is under construction, some what inconvenient. Can be noticed before booking

The Warmth.....

Great place to stay

Excellent Hotel

From the moment we arrived, we felt welcome and important. David took our bags without hesitation, and the young lady on reception was an absolute Oracle for local things. Stanford was perfect as he looked after my parents' needs. Everything was perfect for a wonderful New Year stay. And actually it was our wedding night, so everything was perfect. A lovely hotel with incredible service.Thank you. Garry and Sue

Great location, rooms are very spacious and the staff overall was very attentive and accommodating. I recommend this hotel to anyone visiting Windsor.

Comfortable and well priced stay for new years celebrations

Excellent accommodation, great staff, fantastic location, tight car park. Slight inconvenience due to renovations but the staff were very helpful.

Nice room, ckean and very good for