It was a hot summer when I stay the hotel. My room does not have any air conditionings. The nights were so hot to sleep well. Hotel wifi were very unstable and the credit card system were down at the restaurant.

For me, service is tremendously good. People are friendly and helpful. Breakfast is wonderful, it was worth to spend. Location is nice. Not new or clean as photos, but absolutely the employee of the hotels are as you are in good hotel. However, all were spoiled with toilet or tap water flow. Toilet flushing is as you are in mid of 20th century to flush 10 times or more. This is not only our room, even the toilet in ground floor. Shower is fine, even not strong but at least fine. I don't understand why showers are fine but toilet is not. Usually opposite. Anyway, if you are alone, it won't be problem. But we stayed as family, and not only one night, we were really stressed a lot when we need to go toilet. The flush doesn't clear up easily, and you need sweating work even you are in hot summer. I would doubt the hotel managers are taking too much salaries or the owner is stingy. Anyway location is good, employees are fine, and under Mercure brand, so people will select. But indeed, this hotel should not name as hotel. This is before to let people stay in the room. Change it.

The hotel stands in its own grounds just of the M20 junction. It is large hotel with three floors and long corridors. Checkin went ok and we were allocated a third floor room overlooking the old tennis court (now used a truck park). The room is a little dated but functional. The shower worked ok inside a bathtub. There is no Aircon however as we stayed in a cool period, the windows gave adequate ventilation. The beds were firm and comfortable. The resturant provides a good Breakfast for £12 /head with a bar next door. We attended an event in the adjacent function room which was well organised. The leasure facilites are good with a large swiming pool, hot tub and steam room. Overall I would rate this mid 3 star hotel.

Unfortunately, there was an event in the nearby conference centre which meant that a large crowd gathered, who had been drinking, the inevitable fighting commenced and the police had to attend and there was damage to some of the guests’ cars. It appears that this is not the first time this has happened when these sorts of groups book out the conference centre. On top of this, there was a mix up with the room, despite the fact that I had a face-face conversation with a member of staff to make sure the correct room was allocated before the check-in date. The hotel itself is clean but does need updating as it is looking tired. The staff themselves were very helpful and tried to help however they could when our problems arose. At this point in time, I would not recommend a stay mainly due to the problems caused by guests the conference centre, which the hotel itself has no control over.

Clean room and helpful staff.

Nice hotel and friendly staff

Our room was lovely. Spacious, clean and had all the necessaire and more! Staff very friendly and helpful. Great cocktails at the bar and we could enjoy the outside space which is stunning! Breakfast also great value for money! Definitely would recommend!

Very polite and professional staff at reception we didn’t really see much as we got back quite late and all we wanted to do is sleep. Rooms very clean and fresh.

They use an older form of key card to unlock the door. It's a swipe card, it did not swipe which ment returning to reception to get it programmed again, very inconvenient when I had 3 bags with me. Everything else was good, including the breakfast. Just one thing I don't like is taking a deposit to cover any expenses, I am always worried that they or I will forget and I don't get my money back.

Very old and dated. Staff first night very helpful and friendly unfortunately not for rest of stay. Was emailed about upgrade which I wanted as it was for my wedding . Email Said that the f available you could do when checked in. When I checked in I asked about upgrade I was told it had been done automatically because it was my wedding . When got to my room. It was the room that I had paid for. Breakfast was very tasty . Highly light of stay . Second morning there was a dirty folk left on the floor by were I sat. Such a shame as there is a lot of potential here. The grounds are lovely . Need to be completely updated as some areas have been like new chairs next to ones that have just had bad fitted covers put on.

Would highly recommend a stay have everything you need?

Good breakfast selection and lovely setting.

Breakfast was great, very easy check in

I stayed at the Great Danes Hotel in Maidstone and was extremely disappointed. On arrival, the reception desk was completely unstaffed, and after a long wait the check‑in was rushed with no information about the leisure facilities and only vague directions to my room. The first room smelled strongly of cigarette smoke, with stained, worn curtains. I requested a room change and was initially told it wasn’t possible, though another room was eventually offered. The leisure facilities were dated, poorly supervised, and the shower area had visible black mould. Dinner was acceptable, but service was slow and staff seemed undertrained. Basic questions about bar options became unnecessarily long exchanges because staff didn’t know what was stocked. Returning to the room, I noticed a damp smell and clear signs of neglect: cracked plaster, dirty curtains, sticky furniture, peeling wallpaper, and visible mould and damp near the door. The carpet also looked unhoovered. The next morning, I discovered the shower had no showerhead at all—just an open pipe, making it unusable.

Room cleaned everyday, very helpful staff

Yes

Hotel staff were amazing. Dinner was great. Now the negatives. There was a huge coach party staying over. The dining area was out of bounds for usual guests and signs were up to say 2 larger areas were reserved. The bar area itself only has a few tables so there was no where for other guests to sit. The bar area needs additional tables and get rid of the piano. I asked about seating to the waitress, she said for other guests the bar would stop taking food orders from 7-8. So I ordered in time, I chased my food 45 minutes later. The ticket hadn’t printed, but it came out quickly after this. Why didn’t reception tell me about the coach part my or that we need to order before 7. Other negatives the door swipe card kept playing up so had to visit reception 3 times for a new card. But I think the reader is faulty room 208. Also in my room randomly sticking out of the floor was a capped off pipe. I discovered it with my toe early this morning. Whilst staff were exceptional and dinner was when I got it. I would not stay here again!!

Everything was dirty , the room had an awful smell and we couldn’t wait to leave

Everybody we had any interaction from the staff onsite was fantastic. We have an autistic daughter who can be challenging at times and the staff did everything they could to try and make her feel comfortable. Would happily stay again.

We had a pleasant stay at this hotel.