部屋から外の景色は見えませんでした。バーも１０時にしまってしまいました。

ホテルは清潔で申し分ありません。 スタッフも話しやすい人たちです。 唯一、繁華街から少し遠い事でしょうか。

コインランドリーがうまく作動しない事があった。夜間の使用時間が制限されていた

静かでよかった。

ツアーへの参加の利便性が良かったです。ショッピングエリアからは少し歩きますが、景色が美しいので、不便は感じませんでした。近くに飲食できる店も多く、便利です。 部屋はテーブルや椅子が置かれていたせいか、狭く感じました。水は最高に美味しかったです。

Totally satisfied

Staff is friendly and informative.

1

Decent lodge with friendly staff.

Staff was very helpful with navigating the transport system in Banff

our pool was closed for maintenance. but it was a nice place to stay and good location.

We stayed 3 nights with two different reservations. We didn’t realize that the refrigerator wasn’t working, but my husband finally fixed it for the third day! The restaurant at the hotel was pricey but there were options nearby. The hotel was convenient, with bus service to town, the Gondola and other Banff attractions. We were given free bus passes. The walk to town was about 15 minutes. We had a nice stay in Banff!

The front desk manager was very helpful. The room was comfortable but the refrigerator and Lamp weren’t working so my husband figured out that the power cord was not working, he called the front desk and a new cord was delivered. The hotel provided free passes for the bus, so we could leave the car in underground parking. They also provided $15 a day food voucher for a number of restaurants.

The keg restaurant is a highlight. Very tasty food and great service. The hotel staff are friendly and helpful. Convenient location as well. Walk distance to most of the atttractions.

Great place

Everything was great. Room was a little warm since there is no air conditioning but otherwise excellent Elevator, parking and laundry area show wear and tear and need more cleaning attention

Receptionist was a little rude when asked questions that was slightly off his initial brief. Stayed to use Spa facilities and services, was unable to book a massage due to slots all booked up. Only availability was after I left. Using the restaurant for food, I was placed at the bar tucked behind a pillar where bar staff was slow at serving me due to her chatting with customers along the bar.

The room had no air conditioner, only a window fan pulling in outside air. This is far below an acceptable standard for the rate being charged. For a room priced at this level, proper climate control is a basic expectation, not an optional feature. The value simply does not justify the cost, and guests deserve better than this setup.

Very good overall

It was not a great experience. First floor smelled lot of chlorine. bathroom had proof of leak. Room amenities were pretty limited. Didn't expect these for the price we paid