We had a wonderful stay at Sheraton Soma bay. The beach was absolutely excellent; perfect for swimming and relaxing. The staff was incredibly friendly and welcoming. The room cleanliness was top notch and “Omar” was incredible. Breakfast was outstanding service waiter was “Elsayed”. A special thank you to the manager who was exceptionally friendly and kind. The overall warm hospitality made us want to return again. Highly recommended!

Staff is extremely friendly.

Rooms are renovated, well maintained and kept clean all the time. Staff is very helpful except for the overwhelmed staff at check-in maybe due to Eid vacation rush. However generally the staff was very helpful. Breakfast has wide variety and superb quality. Everything is good except for the coffee in terms of quality and accessibility. Facilities are well maintained, however more entertainment is needed by the beach side.

We enjoyed our stay the facility is amazing, great service. Helpful staff

Es war ein geniales und sehr abwechslungsreiches Frühstücksbuffet!

Der Riff, der Strand, das Personal ist das beste von Hurgada. Es gibt kein schöneren Riff

Super saubere Zimmer, zuvorkommendes Personal, tolles Hotel, wenn man genau hinschaut mit den ein oder anderen Mängeln an Wänden, Ecken (außen). Tolles Buffetrestaurant! Großer Pool indem man auch schwimmen kann. Meer direkt vor der Tür. Viele Touren möglich.

Excellent location, nice rooms & excellent buffet. Staff were outstanding!

Daily contamination of buffet with birds bathing and feeding in buffet food and dining areas. Excellent staff could not control the numbers of birds that accessed the restaurant. I was offered no doctor or reimbursement after I was sick for three days. (I did not dine elsewhere during my stay). Excessive renovations and noise means most restaurants were closed. Spa was extremely low quality facilities.

Excellent staff and great customer service

Clean, newly refurbished

Zimmer, Personal und das Buffet

Plaj havlu hizmeti çok kötüydü , plajda şezlong rezervasyon sistemi var ama anlaşılır değildi. Bir anda havlularınızın yeri değiştiriliyor. Havlu iade ile uğraştık. Bar servis hizmeti iyiydi plaj için. Temizlik iyiydi. Ancak restoran hizmeti çok yavaş ve ilgisizdi. Sezon sonu da olsa hizmet kötüydü. İnşaat seslerinde gün geçirdik. Kısa kalıyorsunuz diyerek odamızı bile değiştirmediler. Tekrar temizleyip verdiler . Temzilik iyiydi . Zaman geçirecek aktivite yok, masaj yerleri kötü başka bir alt otele geçip masaj ve spa kulladık. Oradaki masaj gerçekten hoş değildi buz gibi odada masaj yapıldı. Ama spa (tonic water) çok iyiydi. Genel olarak otel hizmeti çalışanlar yetersizdi. İlgisizdi. Ama konum çok güzeldi deniz çok güzeldi. Temizlik iyiydi. Pek mutlu ayrılamadık.

Personal sehr, sehr freundlich, zuvorkommend und hilfsbereit. Zimmer sehr schön. Abzug weil das Hotel noch im Umbau ist und noch nicht alle Restaurants offen sind.

All inclusive Gäste idealerweise mit Armbänder ausstatten und entsprechend die lästigen Schecks mit NULL-Betrag abschaffen. System überdenken.

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Personnel au petit soin

Wow

The staff was amazing especially Abd El Hamid from housekeeping and Abd El Baset ( one of the chefs; he had Falafel prepared especially for me At breakfast), beach staff were brilliant. All staff were professional, friendly, helpful, smiley. Sea water was stunning, I had a sailing catamaran course with Mohamed Shaaban who was a genius. Thank you to all the staff and will definitely go back.

Super séjour tout le monde était cool , mention spécial à taher au restaurant breakfeast et Taha au bar vip super cool tout était bien je conseil à tout le monde même le personnel de la piscine et de la plage était cool…. Atef