立地も良し、従業員もフレンドリーで良いのだけど、部屋の設備は各所にメンテナンスが必要。 今改装中なのかな。　次の滞在に期待。

Gent旧市街の真ん中で、観光に便利です。

バスタブ付きの部屋でなかったことだけが、残念でしたが、あとは素晴らしかったです。

ゲント市内で大きな会議があるとかでゲントリバーホテルから11時前に移ったが、直ぐに部屋に入れるようにしてくれた。感謝‼️

スーペリアルームに宿泊しましたが、部屋の広さ、清潔さ、アメニティのどれをとっても最高でした。ホテルの立地も観光地の中心部であり文句なしです。朝食も非常に美味しく、特にホットチョコレートは何倍も飲んでしまいました。

Great location situated in the center of the city with good access to all the major sights and good restaurants. Nice, friendly staffs. The rooms are kept clean and the view of the city was amazing. Very good breakfast with lots to choose from including drinks. Overall, it was a very pleasant stay and I would recommend it to anyone who is looking to spend some time in Ghent.

街の観光の中心となるところに位置しています。トラムの駅も近いですし、周辺にレストランもたくさんあります。 ロビーにゲームがあり子供たちが騒がしいことが、大人の旅として残念ですが、部屋はとても広く、ソファーやテーブルはもちろん、電気コンセントの差し込みも多く、便利で快適に過ごせます。

町の中心部にあり、トラムの駅からも徒歩３分ほどで便利です。ゲント観光やショッピングには絶好の立地です。部屋は裏路地に面していましたが、それなりに雰囲気がありました。ツインの部屋をリクエストしましたが、ダブルのベッドプラスソファーベッドでツインということになっていました。

Areli hotel no tiene aire acondicionado funcionando , demasiado calor , sin luz en el pasillo de los elevadores y solo 2 toalla en la habitación que era para dos . Me cambiaron 2 veces de habitación y sin aire ambas . La señorita de la recepción trato de ayudar pero no apareció ningún manager a resolver ni pude dormir del calor y pagué $170 , ni lo recomiendo para nada , me ofrecieron agua como compensación por la molestia . Me pareció muy poco profesional y responsable este hotel .

Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA

La location de l’hôtel est idéal le près de tout les attractions majeures. Ma chambre sentait la cigarette très fort … au point a m’irriter les voies respiratoires.

Ok rom, god fokost

Très bon séjour ! L’hôtel est idéalement situé, proche de tout ce qu’il faut pour visiter ou se déplacer facilement à pied. La chambre était spacieuse, propre et confortable, parfaite pour se reposer après une journée bien remplie. Le personnel était accueillant et professionnel. Je recommande vivement cet établissement !

I rarely leave reviews. I stay in hotels all over the world and I've worked in 44 countries at the last count. I've stayed in the Novotel Gent before, even hosted a week-long conference here in 2023 not that made any difference. In short the hotel is over-priced and under-loved. Specifically I payed 200 Euros a night for a hotel with a hole in the carpet, skirting board hanging off, scruffy, unkempt paint flecks (missing paint) in the bathroom and plastic curtains (with dirty marks). If I was paying 100 Euros a night I might not grumble, but come on this is a Novotel. The night staff on my arrival was quite insistent that I pay in full on my arrival at just before midnight. I know some hotels may have this 'rule' but it might have been a bit more considerate, say empathetic to ask about my journey (long tiring journey) and say "don't worry sir we know you have stayed here in the past, pay in the morning." I had problems with my business card and was put under pressure to pay the next day. When I managed to contact my bank and sort my card issues I came to pay the balance on Thursday morning to be met by "Oh I can't do it now, it's too difficult, pay in full when you check out". I also asked to change my room on Thursday. I was met by I can't do that you have to come back when my manager is here. Super: you can demand my money but you can't address the poor state of my room. It wasn't helped by the words "I can't help you I am only following orders". Awful choice of words

Hotel has a very bad smell in the lobby

Staff was very friendly and efficient

Nice good looking hall but rest of the hôtel is dated and particulary the rooms. Thery are due for a major refresh. I would not recommend it.

Excellent location and the staff was amazing. They allowed us to check in early which was very helpful considering we had just flown in that morning. Thanks!

The property is sadly lacking in maintenance. We have stayed in Novotel’s in other countries and had higher expectations than what we were met with. Paint peeling in the shower, bedside light switches, broken or missing, blackout curtains old and tattered

Great location that is close to the city center and many attractions. Nice and safe hotel.