総合評価とレビュー Extended Stay America Select Suites - St. Louis - O' Fallon, IL

The smell of this place was ingodly the receptionist basically yelled at us saying no smoking, I’ve never smoked get to room it looks like someone smoked on sink

Easy to find, check in/out was a breeze, close to the airport. Wish the hallways were more lit. Overall, excellent stay for the price, will stay here again in the future.

We found a gross dog tennis ball in our room and some kids toys on the floor , no one moves the chair to clean ??? The kitchen countertop was sticky.

It was pathetic

I parked right by my room 👍

First off, I called ahead to confirm late check ins which they do. When I got there to check in, the phone process of doing so a huge pain. The first guy tried telling me they marked me as no show which was not correct and after arguing with him for a couple minutes I just hang up. I had been driving 10hrs and it was 1am I was in no mood to be led on to be believe I know had no where to sleep. I picked the phone and tried again and got a real nice lady the promptly called the hotel and had them check me in. First thing once in the room I used the restroom and the sink and shower were covered in black hair. To tired to fight it I just went to bed. As I went to get in bed I was greeted by the lovely yellow staind sheets. No energy to fight it I had to go to sleep and stop a truck stop for a shower. Will not be back. No photo as I didn't know that was an option on these reviews.

Stained and dirty sink and tub in the bathroom, toilet immediately clogged.

Staff was excellent friendly and helpful. Especially the management thanks for a great stay

Amazing suite! Amazing staff! Everyone I came in contact with was friendly, personable and accomodating! I'll be back!

Love staying here

Everything was exactly as described, I appreciated the affordable accommodations.

Poor cleanliness and older facility.

Average . Had some problems with plumbing and the shower had a major leakage. However the room was clean and the front desk agent was spectacular!

Young person at the front desk was not very well trained in customer service at all! Everything in the room was totally outdated and wreaked of a bad mold smell, the tv was the only modern amenity in the room. The toilet quit flushing after first use, the water pressure to refill tank stopped, I actually had to remove the tank cover, lift and release the float to restart water refill, when I reported the problem at the front desk I was offered a plunger and told there was no plumber available.There was hard dried water lime adhesed all around the sink faucet handles, same issues with bathtub shower handle and shower head, GFI outlets were outdated and installed upside down. We were told there was no room cleaning service, if we needed clean towels we had to bring the dirty towels and washcloths downstairs to the front desk for clean towels, there were only 2 in the bathroom. Carpet and room office area for personal laptop use was terrible, chairs had some white sticky substance stains on them, sticky desks. The rooms' AC unit control didn't work it stayed on one temp and was very noisy through the night. We were offer to switch rooms but told they were about the same. They told me the building had been updated but didn't realized I'm a retired building contractor. The building and it's interior looked like a throwback from the 80's. We were between a rock and a hard place for a total refund and or booking another hotel as we arriver later than 3pm driving from 3 hours away.

The location was ok...didn't like ...no breakfast. Tooooo strick..

This was a nice property ..

When we checked in we were told by the front desk staff that there was no longer free breakfast or coffee in the lobby. There was last year when we stayed at this facility. While we did not need to use any dishes or pans, now in order to have them, you must pay for them. (roughly $39.000. If we wanted extra towels, they would charge us $1.75 per towel. We were told that this changed on August 1, 2024. When we arrived in our room, it was clean however there was no kleenex in the bathroom. There was also no kettle in the room to make our own tea. The room was clean and the shower was hot. There was no grab bars in the shower. I feel that every bathroom in a hotel should have these in the shower. Not just accessible ones.Each bathroom is different from what customers have at home and even young people could fall .There was also no ironing board, iron or hairdryer . We will not be staying at this hotel in the future. The desk clerk was friendly.

Stay was alright. Advertised as a suite but there was not equipment in the kitchenette. Disappointing.

Shame on me for booking without reading the reviews. No soap, shampoo, hairdryer, coffee maker, or breakfast. The room was dirty, run down, and smelled bad. The woman at the front desk was nice, but she couldn’t make up for the fact that the hotel was not worth the money. To the hotel: don’t bother responding saying that you’re sorry I didn’t enjoy my stay and that you’ll work on fixing the problems. You’ve said that to everyone else who’s left a bad review and you clearly don’t mean it.

Everything was nice