総合評価とレビュー HomeTowne Studios by Red Roof Houston - West Oaks/ Energy Corridor

部屋も広く清潔でした。 チェックインが夜遅くなってしまいましたが、気分良く対応してもらえました。

Housekeeper comes once a week, expected to use same dirty towels for a whole week, roach and spider infested. Property is just too old and needs repairs. Staff is just there and no real help. Security at night is very rude. Would NEVER GO BACK.

german roaches everywhere. nasty

Every single piece of furniture in the room was either broken, damaged or missing pieces. I can’t believe they actually had the nerve to rent that room to someone. Shameful. The only good thing about the room was that it was clean. But, it was supposed to be non-smoking and smelled of cigarette smoke and had burns on the nightstand from a cigarette.

Hairs in the shower.

It was wonderful

First and for most important one chain smokers heavy smokers everywhere, they are smoking inside their rooms and outside at the walkways and Surrounding your room , so even if your room says it is None Smoker room it still smells and have a heavy Smoke effect, i couldn't sleep in my room so i checked out the 2nd day , i was feelings sick ! And the management/employees they know about it and Dont do/say anything about it because their long term stay customers are single old Man and women with disabilities heavy Smokers and they stay there they dont have a place to live.

Love the room, clean staff was great. Clean area very quiet.

Place had no power

No rooms available

I was unable to check in, once I arrived the entire place was dark, not one light. I was not able to find the front office. I called and called and got no answer. I don’t understand why a hotel would allow people in a stressful situation like having suffered a traumatic experience to book a room knowing there was no power. I have yet to speak to anyone and no one has offered me a refund for my money.

These was no power and no room available. As soon as we arrived, the manager met us outside and sent us home and told to contact Expedia for a refund. She was polite and helpful, but we had driven a long way so it was disappointing to be sent home.

No power

The property had no power after Hurricane Beryl. The only reason I booked a room was to escape from the blistering Houston heat after our home was also left with no power. I would not have booked this if I had known the place had no power. Obviously, we didn’t stay. I’m awaiting a refund.

We went to check in and the office didn't have our reservations. The outside is dirty. The room had bugs and was very outdated.

On my second night there, a transformer had blown so we lost power in our room, no A/C or lights. They refused to refund me for my room and still haven’t refunded me the $50 deposit they took for the room! We left that night as I have a 4 month old and 4 yr old so we couldn’t be without electricity or A/C in this heat! They told me it’s not their fault it’s the cities so they couldn’t refund me, even though I left around 8pm (waited 2 hours to see if the problem was going to be fixed first).

No hot water to shower! They send someone and was told its normal for it to be warm but not hot there . I spent 7 nights with cold showers. Changing the room was not going to make a difference because its their building like this .

Not encouraging, No breakfast as it was stated online, No cleaning if room or change if bed sheet after each day.

They woke us up and say we have to pay for the room again even thou we paid through travelocity

A/C unit was not working. Felt sketchy and unsafe. Property is old and not well maintained.