No shower gel, and told by housekeeping that they were 'out of shower gel'. Poor service at Dinner and food quality pretty poor from Dinner menu.

Room was upgraded. It was comfortable, light, lots of extras and a lovely comfortable bed. The coffee machine was definitely an added bonus

The room was ok, but the bathroom is in desperate need to an upgrade. Although fairly clean there is mold abd

I booked the hotel as it was 4 star and the images showed it being somewhat modern. However, it was not the case. The beds were springy and uncomfortable, the room looked outdated, there was no water bottle as standard.

Very dated, not normal Hilton standards. Really noisy fan in bathroom, long wait to check in even though did online, not enough staff on reception. Hassled by housekeeping even after putting DND tag on door, 2 knocks & a phone call

Guest services poor

Black out curtains amazing 1011. Lee was excellent! Chandra was so professional.

When we first got there we should of none to go complain but are fault when we entered the room there was a plug in radiator a very small one for the size of the room even with that on we was still cold but we had unpacked and didn’t want to have to move so we just stayed tucked up in bed no heating in a hotel never heard of it before then we had to ask for extra pillows as there was only one as for clean I’m 50/50 on that as it’s a very tired room and what is going on with the food menu nothing soft on there that I could eat I have no teeth yes you read that right I have no teeth to be honest I used to love staying here but won’t again but I will say staff are amazing so helpful always smiling always polite

Yes

El viaje ha sido muy encantador. Llegamos tarde casi a media noche y el checking fue muy rápido, Ana y su compañero de turno fueron muy amables, mis hijos salieron muy contentos. Seguro repetiré. Muchas gracias.

Yes

Yeah everything was great!!

To be honest, we were a bit disappointed on this visit. The room was not clean. The bathroom was still dirty and we even found a speaker under the bed that we took down to reception.

Wasnt the hotel it was Hotel.com had not booked me in. I had confirmation and payment.

Wonderful stay pool sauana gym all included staff couldn't help enough clean tidy freindly,g Food spectacular very reasonably priced,can park small fee, or use Uber as a little way outta main coty center,beds very comfortable, will recommend to all freinds

What a beautiful room we had really nice to get a free upgrade on arrival Staff were very polite and professional, which were nice

Staff lovely at check in thank Nikita Property dated & in desperate need of renovation

Room was nice and the staff were very helpful

Staff helpful throughout hotel

Friendly and helpful staff,good size clean room.