総合評価とレビュー Staybridge Suites MIAMI DORAL AREA by IHG, an IHG Hotel

連泊で泊まりました。チェックインのさいに随分前から予約していた2ベッドルーム、リビング、キッチンの部屋が無いと言われ違う部屋に案内されました。 フロントの男性は申し訳ないと言う感じて対応して頂きましたが代金も既に支払っており、元々予約していた2ベッドが満室だったのが残念でした。 スタジオタイプを2つ同じ料金ていかがですか？と言われましたが不便なので断りました。 英語でなかなか理解できない時、彼は翻訳してくれたりして親切ではありました。 でも、ルームクリーニングはかなり手を抜いていました。ベッドシーツやピローケースは要望しましたが一度も交換されていませんでした。 この為、次回は泊まりません。

空港からのシャトルバスを探したが見つからない、他のホテルシャトルバスで聞いたら ホテル名でなくドラルエリアと書かれていると教えてもらったがそれも判りにくい、 ２時間待ったが来ないのでタクシー料金３０ドル払う羽目に、時間と費用の浪費となった。 シャトルバスは予約が必要とチェックイン時に知らされたがこれでは意味がない。

Quick overnight stop yet very comfortable

For the price, everything was worth it, must commend the staff at the door was very friendly and customer related especially mr author, very customer related individual. Will definitely stay there again if am traveling in the future.

Staff were very friendly and efficient. Mattress was dated. Needs to change.

Very nice and clean

Very good

Everything was good I love it the only problem was that housekeeping was not done every day

Very nice and clean…

Stayed for 5 days . Breakfast was not good!

Overall, the property offers good value for the price. The rooms were clean and the breakfast was decent. However, the service left a lot to be desired. We had booked two rooms for a group of seven, and on the first night, there was no linen provided for the sofa beds. When we brought this to the attention of the front desk, the agent said she would follow up within 30 minutes but never did—she ended her shift and left without resolving the issue. The following day, we requested towels and bed linens again before leaving the property, only to return later and find that nothing had been delivered to the room. While the stay was comfortable in terms of cleanliness and basic amenities, the lack of responsiveness and follow-through from the staff was disappointing.

Our stay was enjoyable. The front desk staff were very hospitable, especially Felix. Rooms were clean and comfortable. The beds were comfortable, I felt like I was sleeping on a cloud. The breakfast staff was also friendly and helpful. We also liked the fact that the location is central and everywhere we wanted to go was 15-20 minutes from the hotel. I would recommend that they provide more breakfast options. Overall it was very good and my family would stay here again.

This hotel was just average. My room could use some renovations/updates. The shower handle was broken and we couldn’t regulate the hot water properly. The bed was very uncomfortable and so was the pullout. Parking is limited and the lot could use repaving. GPS also directed us to a different location on the opposite side of the hotel. For being in the city of Doral, it doesn’t compare to the surrounding hotels. Would likely not stay here again.

Check in was smooth , front desk staff very nice, perfect location.

Hotel was beautiful! Rooms were really clean and tidy. Real comfortable! Loved the pool, and the half basketball court. Easy access from multiple points from the parking lot with card access which was really convenient.

Staff was friendly. The bathrooms needs to be updated. The tub/shower combo not easily accessible for people with leg or back problems. The carpeting needs to removed had several dirty stains throughout the room. Breakfast was good with different options.

C yo

Incrível

I booked my stay at Staybridge Suites in Doral, FL, through Hotels.com and paid in advance for a room with a balcony, kitchen counter, and a separate bedroom. When I arrived, the front desk told me the room I paid for wasn’t available due to leaks from the rain. Instead, they gave me a smaller, downgraded room. The condition of the hotel was extremely disappointing: The carpet was stained, and the room looked old and poorly maintained. There was trash in the hallways, damaged walls, and a broken bathroom door. The fitness room had a major leak, and the laundry room was filthy. The pool is shared with the hotel next door—something I was never told in advance. While the front desk staff tried to help, they admitted many rooms weren’t clean or available. They offered a 50% discount, but the overall experience was awful. If it hadn’t been 4 PM on July 4th, with my family exhausted and options limited, I would have canceled and gone elsewhere. To make things worse, I spent over an hour on chat with Hotels.com trying to resolve the issue. The hotel wouldn’t help further because I booked through a third party. This was one of the worst hotel stays I’ve ever had. I will never book through Hotels.com again, and I will absolutely never stay at the Staybridge in Doral, FL. Gross, poorly managed, and not worth the money. I'm also not sure if the pictures advertised on Hotels.com are accurate of the Staybridge Suites in Miami, Doral. Very misleading... My photos are attached.

Not clean