ゴールドのサービスは最高でした！ 部屋は大変清潔で、スタッフの皆さんの心遣いがとても良かったです！料理も美味しかったです！さすがフェアモントホテル！！

バスルームが狭い

It was a wonderful experience with my three years old daughter. Even she made a lot of noice I was really glad that I couldn’t hear from the next door!

立地もよくとても素敵なホテルでした。ただ高級ホテルとしてはスタッフのレベルが少し低かった気がします。

ホテルは素晴らしい前庭があり、歩くだけでも素晴らしい景観です。しかし案内された部屋は1Fで狭い駐車場に面していて，残念なことに眺めが非常に悪くがっかりしました。 更に、スリッパやミネラルウオーターもなく、残念でした。

The air conditioner was very noisy. I put a pillow onto it.

Enjoyed lot. The pool area was not small, but crowded most of the night

I had an amazing stay at the Fairmont Empress. The hotel is beautiful, the rooms are clean and comfortable, and the service was excellent throughout. The location is perfect, right in the heart of Victoria and close to everything. I would definitely stay here again and highly recommend it.

M

Everything was wonderful!

Excellent

Fantastic experience and stay. Will plan this stay again.

Unexpected pleasure to book in at Gold level. We thoroughly enjoyed our time in Victoria at the Fairmont Empress.

Uno de los hoteles más bonitos que he tenido la bendición de hospedarme . Creo que arquitectónicamente y por ubicación debe estar en los más bonitos del mundo . Muchas gracias ! Y hasta pronto

Property is stunning 😍 Gym a little snug but great. We w joyed the swimming pool more. Being a Gold member gives you outstanding amenities.

Our stay at the Fairmont was lovely. Zero complaints, only wish we could have stayed a little longer. We’ll be back!

Attentive staff

Was not happy about the amenities not being available when I got there. I travel for work and look forward to going into saunas at the end of the day. Wish staff would have let me know about that prior to my stay.

This was by far the best hotel we've stayed at. This was a surprise for my husband on his birthday, he absolutely loved it. Our room was clean and the staff was courteous and professional, We will definitely go back there again when we're visiting Victoria.

This a beautiful property, we mostly enjoyed our stay. However we were disappointed on our first night as we were assigned a room with a lot of street noise, as a result we got no sleep! Additionally the bathroom was tiny and very outdated, not what you'd expect from a 5 star establishment. I gathered that small bathrooms seem to be an overall theme throughout the hotel. On the second night we changed rooms and had a much better experience (with a slightly bigger bathroom and no street noise).